IT Service Delivery Analyst

Symal; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Symal in Brisbane is seeking a Field Service Engineer to join the IT team, delivering hands-on technology support across Queensland operations. The role is based between Eight Mile Plains and Carole Park with regular travel to project sites and offices as required.

You will provide Level 2 onsite IT support, deploy and maintain end-user devices, troubleshoot hardware and connectivity, and help mobilise technology for new construction projects.

Qualifications

• 2–4 years experience in IT support or field services.
• Experience with Windows 11 and Microsoft 365.
• Experience deploying laptops/desktops and mobile devices.
• Current Australian Driver Licence; willingness to travel between Symal sites.
• White Card advantageous or willingness to obtain one.

Responsibilities

• Provide Level 2 onsite IT support at Eight Mile Plains, Carole Park, and project sites.
• Troubleshoot Windows 11, Microsoft 365, laptops and mobile devices.
• Configure and deploy laptops, tablets and mobile devices.
• Support Intune enrolled devices and Windows Autopilot deployments.
• Install and support printers and meeting room technology.
• Set up IT infrastructure for new construction sites and relocations.
• Configure Peplink networking equipment and site networking.
• Support site Wi-Fi and temporary networks across locations.
• Coordinate hardware repairs, replacements and warranty claims.
• Assist with onboarding and offboarding of employees.

Skills

Windows 11

Microsoft 365

Intune deployment

Laptop deployment

Desktop deployment

Hardware troubleshooting

Printers & MFDs

Networking basics

Peplink networking

Customer service

Field services

Microsoft Fundamentals

ITIL Foundation

Education

Microsoft Fundamentals

ITIL Foundation

Job description

Want an IT role where you're not stuck behind the same desk every day?

Symal is looking for a Field Service Engineer to join our IT team in Brisbane, providing hands-on technology support across our Queensland operations.

This role will be based between our Eight Mile Plains and Carole Park locations, with regular travel to Symal offices and construction project sites as required. You'll need to be comfortable working across both locations rather than being permanently based at just one.

Location: Eight Mile Plains & Carole Park, QLD

Civil Infrastructure | Hands-on IT | Office & Project Site Support

Want an IT role where you're not stuck behind the same desk every day?

Symal is looking for a Field Service Engineer to join our IT team in Brisbane, providing hands-on technology support across our Queensland operations.

This role will be based between our Eight Mile Plains and Carole Park locations, with regular travel to Symal offices and construction project sites as required. You'll need to be comfortable working across both locations rather than being permanently based at just one.

The role

As our Field Service Engineer, you'll be one of the key faces of IT for our Queensland teams.

You'll provide Level 2 technical support, deploy and maintain end-user technology, troubleshoot hardware and connectivity issues, and help mobilise the technology required when new construction projects get underway.

Working alongside our Service Desk, Senior Field Service Engineer, Modern Workplace Engineer and Cloud Engineer, you'll help keep our people connected and productive across offices, project sites and remote locations.

It's a great opportunity for someone who enjoys hands-on IT, variety and solving problems directly with users.

Job Description

Sample Text

What you'll be doing

• Providing Level 2 onsite IT support across our Eight Mile Plains and Carole Park locations, as well as project sites
• Troubleshooting Windows 11, Microsoft 365, laptops, desktops, mobile devices and peripherals
• Configuring and deploying laptops, tablets and mobile devices
• Supporting Microsoft Intune enrolled devices and Windows Autopilot deployments
• Installing and supporting printers, multifunction devices and meeting room technology
• Setting up IT infrastructure for new construction sites, relocations and demobilisations
• Configuring Peplink or similar networking technology
• Supporting temporary networks, internet connectivity and site Wi-Fi
• Coordinating hardware repairs, replacements and warranty claims
• Supporting employee onboarding and offboarding
• Maintaining accurate IT asset and equipment records
• Working closely with project teams to make sure their technology is ready when and where they need it
• Contributing to IT projects and continuously improving the way we support our people

About you

You'll ideally have 2 to 4 years' experience in IT support, desktop support or field services and enjoy being out in the business rather than providing support entirely remotely.

We're looking for experience with:

• Windows 11 and Microsoft 365
• Laptop, desktop and mobile device deployment
• Microsoft Intune
• Hardware troubleshooting
• Printers and multifunction devices
• Meeting room and collaboration technology
• Basic networking and connectivity troubleshooting
• Peplink or similar networking equipment
• Strong customer service and stakeholder communication

Experience with Windows Autopilot, HaloITSM, ManageEngine or construction/infrastructure environments would be highly regarded.

Microsoft Fundamentals or ITIL Foundation certification would also be beneficial.

You'll need a current Australian Driver Licence and the flexibility to travel between Symal locations and project sites. A White Card would be advantageous, or you'll need to be willing to obtain one.

Where you'll be working

This is important.

The role is based across two primary Brisbane locations:

Eight Mile Plains

and

Carole Park

You'll spend time across both locations depending on operational requirements, as well as visiting construction project sites when onsite IT support or technology deployment is required.

This is therefore ideally suited to someone who enjoys a mobile, hands-on field services role rather than looking for a position based permanently at one office.

A career with Symal

Symal is a growing Australian civil infrastructure business, and technology plays a significant role in keeping our people and project teams connected.

You'll be joining an IT environment where you can see the direct impact of your work. One day you might be resolving an issue for an employee, the next configuring devices, troubleshooting connectivity or helping get the technology for a new construction site up and running.

At Symal, we build better together, innovate with intent and push what's possible. We value people who get involved, solve problems, share knowledge and genuinely want to make things better.

If you're a hands-on IT professional who enjoys variety, people and getting out from behind the Service Desk, we'd love to hear from you.