Field IT Service Engineer – Mobile On-site Support

Symal; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Symal in Brisbane is seeking a Field Service Engineer to join the IT team, delivering hands-on technology support across Queensland operations. The role is based between Eight Mile Plains and Carole Park with regular travel to project sites and offices as required.

You will provide Level 2 onsite IT support, deploy and maintain end-user devices, troubleshoot hardware and connectivity, and help mobilise technology for new construction projects.

Qualifications

• 2–4 years experience in IT support or field services.
• Experience with Windows 11 and Microsoft 365.
• Experience deploying laptops/desktops and mobile devices.
• Current Australian Driver Licence; willingness to travel between Symal sites.
• White Card advantageous or willingness to obtain one.

Responsibilities

• Provide Level 2 onsite IT support at Eight Mile Plains, Carole Park, and project sites.
• Troubleshoot Windows 11, Microsoft 365, laptops and mobile devices.
• Configure and deploy laptops, tablets and mobile devices.
• Support Intune enrolled devices and Windows Autopilot deployments.
• Install and support printers and meeting room technology.
• Set up IT infrastructure for new construction sites and relocations.
• Configure Peplink networking equipment and site networking.
• Support site Wi-Fi and temporary networks across locations.
• Coordinate hardware repairs, replacements and warranty claims.
• Assist with onboarding and offboarding of employees.

Skills

Windows 11

Microsoft 365

Intune deployment

Laptop deployment

Desktop deployment

Hardware troubleshooting

Printers & MFDs

Networking basics

Peplink networking

Customer service

Field services

Microsoft Fundamentals

ITIL Foundation

Education

Microsoft Fundamentals

ITIL Foundation

Job description

Symal in Brisbane is seeking a Field Service Engineer to join the IT team, delivering hands-on technology support across Queensland operations. The role is based between Eight Mile Plains and Carole Park with regular travel to project sites and offices as required.

You will provide Level 2 onsite IT support, deploy and maintain end-user devices, troubleshoot hardware and connectivity, and help mobilise technology for new construction projects.