Field Service Coordinator: Scheduling & Customer Success

Sime Motors; Mackay Regional; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Job summary

Hastings Deering (Australia) Ltd in Mackay QLD is seeking a Service Coordinator to join the Field Service team on a permanent, Monday to Friday basis. You will coordinate day-to-day activities of Field Service technicians, schedule work effectively, and deliver an exceptional customer experience.

Key duties include managing WIP and forecasting, assisting with repair estimates, closing job segments, handling external procurement, and ensuring accurate costing and invoicing, with a focus on

Qualifications

• Experience in service coordination, scheduling, administration, or customer service.
• Strong organisational and time management skills to handle multiple tasks.
• Effective communication and stakeholder engagement across levels.

Responsibilities

• Manage work in progress and forecasting
• Support repair estimate preparation
• Coordinate job segment completion
• Process external procurement activities
• Ensure accurate job costing and invoicing
• Monitor labour allocation and time coding
• Manage rework and goodwill requests
• Oversee job quality and efficiency

Skills

Service coordination experience

Scheduling

Administration

Customer service

Organisational skills

Time management

Communication

Attention to detail

Microsoft Office

Tools

ERP systems

Service Management Systems

Microsoft Office

Job description

Hastings Deering (Australia) Ltd in Mackay QLD is seeking a Service Coordinator to join the Field Service team on a permanent, Monday to Friday basis. You will coordinate day-to-day activities of Field Service technicians, schedule work effectively, and deliver an exceptional customer experience.

Key duties include managing WIP and forecasting, assisting with repair estimates, closing job segments, handling external procurement, and ensuring accurate costing and invoicing, with a focus on