Field Service Scheduler & Customer Support

Hitachi Global Air Power Australia Pty; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Employee Assistance program

Job summary

Hitachi Global Air Power Australia Pty seeks a customer service administrator to coordinate scheduling for field technicians in Mackay. You will handle customer queries, prepare contractor forms, and manage site access and inductions, while keeping customers updated on progress.

The role requires 5+ years in phone-based CS, experience with SAP or CRM tools, and proficiency in MS Outlook and Excel. The team operates a structured schedule, with opportunities for flexible work arrangements after

Qualifications

• Minimum of 5 years in a phone-based customer service environment.
• Ability to manage multiple tasks and priorities.
• Experience with SAP or CRM systems is a plus.
• Proficiency in MS Outlook and Excel.

Responsibilities

• Addressing customer queries and providing support
• Preparing pre-qualification contractor management forms
• Managing technician site access and induction requests
• Raising, scheduling, and maintaining work orders in our CRM system
• Providing service quotations to customer requests

Skills

Phone-based customer service

Time management

Multitasking

Customer relationship building

Tools

SAP

CRM systems

MS Outlook

Excel

Job description

Hitachi Global Air Power Australia Pty seeks a customer service administrator to coordinate scheduling for field technicians in Mackay. You will handle customer queries, prepare contractor forms, and manage site access and inductions, while keeping customers updated on progress.

The role requires 5+ years in phone-based CS, experience with SAP or CRM tools, and proficiency in MS Outlook and Excel. The team operates a structured schedule, with opportunities for flexible work arrangements after