Service Coordinator

Hastings Deering; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Long-term career

Leadership development

Innovation & improvement

Global opportunities

Health & wellbeing

Parental leave

Insurance benefits

Job summary

Hastings Deering in Mackay QLD is seeking a Service Coordinator to join our Field Service team. This permanent, Monday–Friday role coordinates day-to-day field technician activities while delivering an exceptional customer experience.

As a Service Coordinator, you will forecast WIP, assist in repair estimates, manage job segments, and ensure accurate costing and invoicing. A dynamic, customer-focused environment with growth opportunities awaits.

Qualifications

• Relevant service coordination, scheduling, or admin experience.
• Strong organizational and time management skills.
• Effective communication and stakeholder engagement.
• Attention to detail in administrative and operational tasks.
• Experience with ERP or service management systems; Caterpillar or mining systems advantageous.

Responsibilities

• Manage work in progress and forecasting.
• Support repair estimate preparation.
• Coordinate job segment completion.
• Process external procurement activities.
• Ensure accurate job costing and invoicing.
• Monitor labour allocation and time coding.
• Manage rework and goodwill requests.
• Oversee job quality and efficiency.

Skills

Service coordination

Prioritization

Communication

Attention to detail

Fast-paced environment

Tech proficiency

Tools

Microsoft Office

ERP systems

Service Management Systems

Job description

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're currently seeking a motivated and detail-driven Service Coordinator to join our Field Service team in Mackay QLD. As a Service Coordinator, you'll be responsible for coordinating the day-to-day activities of our Field Service technicians, ensuring work is scheduled effectively while delivering an exceptional customer experience. This is a permanent, Monday to Friday role.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development - At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities - Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits - Salary continuance insurance.

What you'll be doing:

As a Service Coordinator at Hastings Deering, you will:

• Manage work in progress and forecasting - effectively maintain WIP records and accurately forecast invoicing requirements and customer billing expectations.
• Support repair estimate preparation - assist in developing accurate repair estimates and ensure they are delivered to customers in a timely manner.
• Coordinate job segment completion - prepare and close job segments upon completion of work, ensuring all required processes are finalised.
• Process external procurement activities - action and manage tasks relating to outside purchase orders to support timely job execution.
• Ensure accurate job costing and invoicing - verify that all parts, labour, and miscellaneous charges are correctly allocated to job segments to enable accurate customer invoicing.
• Monitor labour allocation and time coding - ensure labour hours are correctly recorded and investigate any missing or incorrectly coded time entries.
• Manage rework and goodwill requests - follow up and coordinate the resolution of rework, write-off, and goodwill requests in accordance with business requirements.
• Oversee job quality and efficiency - monitor all jobs throughout the workflow to ensure quality standards are met and work is completed efficiently.

What you'll need:

A successful teammate will have experience in:

• Bring relevant service coordination experience - demonstrate previous experience in service coordination, scheduling, administration, or customer service roles within a dynamic operational environment.
• Manage competing priorities effectively - apply strong organisational and time management skills to coordinate multiple tasks and meet deadlines.
• Communicate with confidence - build positive relationships through effective communication and stakeholder engagement across all levels of the business.
• Apply attention to detail - utilise strong problem-solving skills and a high level of accuracy when managing administrative and operational processes.
• Thrive in a fast-paced environment - adapt to changing priorities and maintain performance in a busy and demanding workplace.
• Leverage technology and systems - demonstrate proficiency in Microsoft Office and experience using ERP or Service Management Systems, with exposure to Caterpillar or mining industry systems considered advantageous.

Interested? Here's What's Next:

If you're interested in growing your career with a large OEM, we'd love to hear from you!

Enquiries: 1300 071 ***

Contact: Taylor Collett - Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.