Field Service Coordinator - Scheduling & Customer Care

Hastings Deering; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Long-term career

Leadership development

Innovation & improvement

Global opportunities

Health & wellbeing

Parental leave

Insurance benefits

Job summary

Hastings Deering in Mackay QLD is seeking a Service Coordinator to join our Field Service team. This permanent, Monday–Friday role coordinates day-to-day field technician activities while delivering an exceptional customer experience.

As a Service Coordinator, you will forecast WIP, assist in repair estimates, manage job segments, and ensure accurate costing and invoicing. A dynamic, customer-focused environment with growth opportunities awaits.

Qualifications

• Relevant service coordination, scheduling, or admin experience.
• Strong organizational and time management skills.
• Effective communication and stakeholder engagement.
• Attention to detail in administrative and operational tasks.
• Experience with ERP or service management systems; Caterpillar or mining systems advantageous.

Responsibilities

• Manage work in progress and forecasting.
• Support repair estimate preparation.
• Coordinate job segment completion.
• Process external procurement activities.
• Ensure accurate job costing and invoicing.
• Monitor labour allocation and time coding.
• Manage rework and goodwill requests.
• Oversee job quality and efficiency.

Skills

Service coordination

Prioritization

Communication

Attention to detail

Fast-paced environment

Tech proficiency

Tools

Microsoft Office

ERP systems

Service Management Systems

Job description

Hastings Deering in Mackay QLD is seeking a Service Coordinator to join our Field Service team. This permanent, Monday–Friday role coordinates day-to-day field technician activities while delivering an exceptional customer experience.

As a Service Coordinator, you will forecast WIP, assist in repair estimates, manage job segments, and ensure accurate costing and invoicing. A dynamic, customer-focused environment with growth opportunities awaits.