Dynamic Field Service Coordinator – Mackay

Hastings Deering (Australia) Ltd; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Stable & long-term career

Leadership development

Global opportunities

Health & wellbeing support

Parental leave

On-site parking

Job summary

Hastings Deering (Australia) Ltd in Mackay QLD is seeking a Service Coordinator to organize daily field service activities and coordinate technicians. You will manage scheduling, customer communication and service delivery, ensuring accurate costing and timely invoicing.

The role offers a permanent, Monday to Friday work pattern with access to development opportunities, health and wellbeing programs, and parking. Strong organisation and ERP/system experience are valued.

Qualifications

• Bring relevant service coordination experience in a dynamic operation.
• Demonstrate strong organisational and time management skills.
• Build confident relationships across all levels of the business.
• Utilise detail-oriented approach to administrative tasks.
• Adapt to fast-paced, changing priorities.
• Experience with ERP or service management systems is advantageous.

Responsibilities

• Manage work in progress and forecasting for field service.
• Support repair estimate preparation and timely delivery to customers.
• Coordinate job segment completion and close out processes.
• Handle external procurement activities to support timely work.
• Ensure accurate job costing and invoicing for customer billing.
• Monitor labour allocation and time coding to capture accurate hours.
• Oversee rework and goodwill requests in line with policy.
• Ensure quality and efficiency across ongoing jobs.

Skills

Service coordination

Time management

Communication

Attention to detail

Fast-paced environment

ERP systems

Tools

ERP systems

Service Management Systems

Job description

Hastings Deering (Australia) Ltd in Mackay QLD is seeking a Service Coordinator to organize daily field service activities and coordinate technicians. You will manage scheduling, customer communication and service delivery, ensuring accurate costing and timely invoicing.

The role offers a permanent, Monday to Friday work pattern with access to development opportunities, health and wellbeing programs, and parking. Strong organisation and ERP/system experience are valued.