CAT Service Coordinator – Operations & Field Support

Hastings Deering; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth

World-class training

Health & wellbeing programs

Job summary

Hastings Deering is seeking an experienced Service Coordinator to support its Brisbane Service team. This permanent, Monday–Friday role focuses on delivering high-quality service, monitoring job quality and efficiency, and ensuring accurate documentation and labour hour encoding.

The role involves coordinating with Field Service Foremen and Fitters, managing SIP/WIP, and forecasting invoicing. A strong customer focus and safety mindset are essential.

Qualifications

• Strong communication skills with a genuine customer focus.
• Excellent time management to keep multiple jobs on track.
• Organised, efficient, and able to work with cross-functional teams.
• Team player who collaborates across the organisation.
• Committed to high workplace health and safety standards.

Responsibilities

• Provide a high-quality, cost-effective service that exceeds customer expectations.
• Monitor all jobs for quality and efficiency.
• Follow up on rework, write-off or goodwill requests.
• Encode all documentation relevant to AX as required.
• Ensure labour hours are correctly encoded daily.
• Collaborate with Field Service Foreman and Field Service Fitters.

Skills

Communication skills

Organised

Team player

Safety minded

Customer focus

Tools

AX ERP

Job description

Hastings Deering is seeking an experienced Service Coordinator to support its Brisbane Service team. This permanent, Monday–Friday role focuses on delivering high-quality service, monitoring job quality and efficiency, and ensuring accurate documentation and labour hour encoding.

The role involves coordinating with Field Service Foremen and Fitters, managing SIP/WIP, and forecasting invoicing. A strong customer focus and safety mindset are essential.