Service Scheduling & Customer Support Coordinator

Hitachi Global Air Power; Mackay Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Hitachi Global Air Power in Mackay is seeking a friendly Customer Service professional to join our team. In this busy role you will administer and schedule our Field Service Technicians, coordinate parts, and keep customers informed about progress.

You'll use SAP or CRM systems, MS Outlook and Excel to manage work orders, quotes, and travel times across Mackay. We value organized, customer-focused people who want a long-term role in a supportive, hands-on environment.

Qualifications

• Minimum of 5 years of experience in a phone-based customer service environment, where you've learnt how to manage customer expectations.
• Great time management and ability to prioritise.
• Experience with SAP or CRM systems would be of benefit, but is not essential.
• Confidence with MS Outlook and Excel.
• Know your way around Mackay to manage travel times.

Responsibilities

• Addressing customer queries and providing support
• Preparing pre-qualification contractor management forms
• Managing technician site access and induction requests if required
• Raising, scheduling, and maintaining work orders in our CRM system
• Providing service quotations to customer requests

Skills

Phone support

Time management

Prioritisation

Tools

SAP

CRM systems

MS Outlook

Excel

Job description

Hitachi Global Air Power in Mackay is seeking a friendly Customer Service professional to join our team. In this busy role you will administer and schedule our Field Service Technicians, coordinate parts, and keep customers informed about progress.

You'll use SAP or CRM systems, MS Outlook and Excel to manage work orders, quotes, and travel times across Mackay. We value organized, customer-focused people who want a long-term role in a supportive, hands-on environment.