Field IT Support Technician - Nationwide Travel & On-Site

Figure8 Services; Melbourne; On-site; AUD 57,000 - 62,000; Full time

Benefits offered by this job

Travel allowances

Accommodation covered

Paid training

Project variety

Job summary

Figure8 Services is seeking a versatile IT Support Technician to join our field team based in Clayton, Melbourne. You’ll diagnose and fix routine hardware and software faults on site, set up PCs, laptops, printers, POS and peripherals, and travel interstate for project work.

You’ll share after-hours support, log work in our job management system, and communicate clearly with site staff. A Cert III/IV in IT or hands-on IT experience is preferred, and you must be willing to travel across

Qualifications

• Some IT support experience, or a Cert III/IV in IT and a strong hands-on interest.
• A logical approach to solving problems, including over the phone.
• Flexible and willing to travel across Australia, including overnight stays, sometimes at short notice.
• Available to take after-hours support calls on a rostered basis.
• Good communication skills and a tidy, professional manner on site.
• Able to lift equipment and work across different sites, including retail and fuel environments.
• Willing to undergo a national police check.

Responsibilities

• Diagnose and fix routine hardware and software faults on site
• Set up, swap and test PCs, laptops, printers, POS and peripherals
• Carry out scheduled preventative maintenance
• Travel around Australia for client projects and site visits, sometimes for several days at a time
• Provide ad-hoc after-hours telephone support to clients
• Follow company procedures and log your work in our job management system
• Communicate clearly with site staff and keep customers informed

Skills

IT support experience

Cert III/IV in IT

Education

Cert III/IV in IT

Job description

Figure8 Services is seeking a versatile IT Support Technician to join our field team based in Clayton, Melbourne. You’ll diagnose and fix routine hardware and software faults on site, set up PCs, laptops, printers, POS and peripherals, and travel interstate for project work.

You’ll share after-hours support, log work in our job management system, and communicate clearly with site staff. A Cert III/IV in IT or hands-on IT experience is preferred, and you must be willing to travel across