Onsite IT Field Support Technician

Kone; Sydney; In loco; AUD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts platform

Discounted gym membership

Descrizione del lavoro

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on technical support at customer sites across Australia. You will troubleshoot hardware, software, and networked devices, maintaining business continuity.

The role is 5 days onsite with potential interstate travel, and training is provided to accelerate ramp-up. You’ll work closely with customers, bring strong communication skills, and apply knowledge of ServiceNow, Microsoft 365, and device management tools.

Competenze

• Active NV1 security clearance is required.
• A valid driver license and own vehicle are required.
• Experience providing IT support, desktop support, and field services.
• Sound knowledge of ServiceNow, Microsoft 365, network printing, MDM, and Autopilot.

Mansioni

• Manage incidents using the Service Management tool and provide technical advice and support.
• Provide strong customer service focus with excellent communication skills.
• Monitor service requests, including account maintenance, software installations, and desktop services.
• Review and update work instructions; document new incident fixes and identify trends.
• Act as the first point of contact for the Service Desk and collaborate to improve processes.

Conoscenze

IT support

Desktop support

Customer service

Communication

Team player

Strumenti

ServiceNow

Microsoft 365

MDM

Autopilot

Network printing hardware

Laptop/Desktop hardware

Descrizione del lavoro

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on technical support at customer sites across Australia. You will troubleshoot hardware, software, and networked devices, maintaining business continuity.

The role is 5 days onsite with potential interstate travel, and training is provided to accelerate ramp-up. You’ll work closely with customers, bring strong communication skills, and apply knowledge of ServiceNow, Microsoft 365, and device management tools.