IT Support Technician

Figure8 Services; Melbourne; On-site; AUD 57,000 - 62,000; Full time

Benefits offered by this job

Travel allowances

Accommodation covered

Paid training

Project variety

Job summary

Figure8 Services is seeking a versatile IT Support Technician to join our field team based in Clayton, Melbourne. You’ll diagnose and fix routine hardware and software faults on site, set up PCs, laptops, printers, POS and peripherals, and travel interstate for project work.

You’ll share after-hours support, log work in our job management system, and communicate clearly with site staff. A Cert III/IV in IT or hands-on IT experience is preferred, and you must be willing to travel across

Qualifications

• Some IT support experience, or a Cert III/IV in IT and a strong hands-on interest.
• A logical approach to solving problems, including over the phone.
• Flexible and willing to travel across Australia, including overnight stays, sometimes at short notice.
• Available to take after-hours support calls on a rostered basis.
• Good communication skills and a tidy, professional manner on site.
• Able to lift equipment and work across different sites, including retail and fuel environments.
• Willing to undergo a national police check.

Responsibilities

• Diagnose and fix routine hardware and software faults on site
• Set up, swap and test PCs, laptops, printers, POS and peripherals
• Carry out scheduled preventative maintenance
• Travel around Australia for client projects and site visits, sometimes for several days at a time
• Provide ad-hoc after-hours telephone support to clients
• Follow company procedures and log your work in our job management system
• Communicate clearly with site staff and keep customers informed

Skills

IT support experience

Cert III/IV in IT

Education

Cert III/IV in IT

Job description

About Figure8

Figure8 Technology Services delivers IT installation, support and rollout projects for major organisations across healthcare, retail, government and fuel sites. We’re a close-knit team based in Clayton, working with clients across Australia, and we’re growing.

The role

We’re looking for a versatile IT Support Technician to join our field team. Based out of Clayton, you’ll support client sites around Melbourne day to day and travel interstate and regionally for project work. You’ll also share an after-hours telephone support roster. Once you’re up to speed you’ll work independently, with backup from our senior technicians.

What you’ll do

Diagnose and fix routine hardware and software faults on site

Set up, swap and test PCs, laptops, printers, POS and peripherals

Carry out scheduled preventative maintenance

Travel around Australia for client projects and site visits, sometimes for several days at a time

Provide ad-hoc after-hours telephone support to clients

Follow company procedures and log your work in our job management system

Communicate clearly with site staff and keep customers informed

About you

Some IT support experience, or a Cert III/IV in IT and a strong hands-on interest

A logical approach to solving problems, including over the phone

Flexible and willing to travel across Australia, including overnight stays, sometimes at short notice

Available to take after-hours support calls on a rostered basis

Good communication skills and a tidy, professional manner on site

Able to lift equipment and work across different sites, including retail and fuel environments

Willing to undergo a national police check

What we offer

$57,000 – $62,000 + super, plus paid travel allowances

All interstate travel, accommodation and meals arranged and paid by Figure8

Paid training and site safety inductions

Variety: no two weeks the same, with the chance to work on projects nationwide

Pathway into installation, networking and project roles as your skills grow