Field IT Technician - Onsite Support & Travel (Water)

Integra Water Treatment Solutions; Parramatta, Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Flexible hours

Wellbeing resources

Employee discounts

Job summary

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on IT support at customer sites, focusing on maintenance and troubleshooting to ensure systems run smoothly. The role requires travel, a valid driver’s license and NV1 clearance, with training provided for career progression.

The successful candidate will work 5 days onsite, support Service Desk activities, and travel between Paramatta and Rhodes offices as needed, joining a team dedicated to excellent customer service

Qualifications

• Active NV1 security clearance is required.
• A valid driver license is required and own vehicle.
• Demonstrated experience providing IT support, desktop support, and field services.
• Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing, MDM, and Autopilot.
• A strong customer service focus with excellent communication and interpersonal skills.

Responsibilities

• Managing incidents using the Service Management tool and providing technical advice and support.
• Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing.
• A strong customer service focus with excellent communication and interpersonal skills.
• Monitoring service requests, including account maintenance, software installations, and desktop services.
• Reviewing and updating work instructions, documenting new incident fixes, and proactively identifying incident trends.
• Acting as the first point of contact for the Service Desk and collaborating with teams to identify process efficiencies and periods of increased demand.
• Providing support to the Service Desk when required by assisting with Incident Management and Request Fulfilment activities, as well as handling inbound phone calls.

Skills

Laptop & desktop hardware

Networked printing devices

Customer service focus

Strong communication

Field support experience

Tools

ServiceNow

Microsoft 365

MDM

Autopilot

Network printing

Job description

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on IT support at customer sites, focusing on maintenance and troubleshooting to ensure systems run smoothly. The role requires travel, a valid driver’s license and NV1 clearance, with training provided for career progression.

The successful candidate will work 5 days onsite, support Service Desk activities, and travel between Paramatta and Rhodes offices as needed, joining a team dedicated to excellent customer service