Onsite IT Field Support Technician

Complete Staff Solutions; Ballina Shire; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training provided

Job summary

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on IT assistance at customer sites across Australia. You will troubleshoot hardware, software, and network printing issues, maintain systems, and ensure business continuity.

A driver’s license and own vehicle are required, with 5 days onsite and interstate travel as needed. Training and support are provided to help you grow in a collaborative, team-oriented environment.

Qualifications

• Demonstrated experience providing IT support, desktop support and field services.
• Experience with on-site IT support and incident handling is preferred.
• Familiarity with enterprise tools and service management practices.

Responsibilities

• Manage incidents using the Service Management tool and provide technical advice and support.
• Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing.
• A strong customer service focus with excellent communication and interpersonal skills.
• Monitoring service requests, including account maintenance, software installations and desktop services.
• Reviewing and updating work instructions, documenting new incident fixes and proactively identifying incident trends.
• Acting as the first point of contact for the Service Desk and collaborating with teams to identify process efficiencies and periods of increased demand.
• Providing support to the Service Desk when required by assisting with Incident Management and Request Fulfilment activities, as well as handling inbound phone calls.

Skills

Laptop support

Desktop support

Network printing

ServiceNow

Microsoft 365

MDM

Autopilot

Customer service

Field service

Incident management

Tools

MDM

Autopilot

Job description

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on IT assistance at customer sites across Australia. You will troubleshoot hardware, software, and network printing issues, maintain systems, and ensure business continuity.

A driver’s license and own vehicle are required, with 5 days onsite and interstate travel as needed. Training and support are provided to help you grow in a collaborative, team-oriented environment.