Field Home Assessor & Repairs Navigator

Youi Pty Ltd; Ipswich City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Free skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Youi insurance

Job summary

Youi Pty Ltd is seeking a Home Assessor to inspect damaged homes, determine repair approaches on-site, and document decisions to keep repairs moving. You will discuss scopes with builders, explain outcomes to customers, and manage inspections and reports with strong client service on the road across Ipswich and surrounding regions.

The role involves field work and occasional desktop assessments, with travel to disaster zones when required.

Qualifications

• Experience as an Insurance assessor, Loss adjuster, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders.
• Experience in Desktop Home Assessing or Home Claims Management.
• Ability to travel to sites and communicate clearly with customers and repairers.

Responsibilities

• Inspect damaged homes, determine onsite repair method, and document the chosen approach to keep repairs moving.
• Walk through scopes with builders to resolve disagreements and maintain timelines.
• Explain outcomes to customers face-to-face and guide them through next steps.
• Manage daily run sheet of inspections, scopes, follow-ups and documentation.
• Complete reports using online systems.
• National travel may be required during catastrophe events to support affected areas.

Skills

Customer service

Communication

Negotiation

Documentation

Job description

Youi Pty Ltd is seeking a Home Assessor to inspect damaged homes, determine repair approaches on-site, and document decisions to keep repairs moving. You will discuss scopes with builders, explain outcomes to customers, and manage inspections and reports with strong client service on the road across Ipswich and surrounding regions.

The role involves field work and occasional desktop assessments, with travel to disaster zones when required.