Home Assessor: On-Site Damage Expert (Vehicle & Tech)

Auto & General; Liverpool; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Learning & development

Staff events

Job summary

Auto & General currently have multiple Home Assessing opportunities available across Sydney. This is a unique opportunity, to join our passionate team of Home Assessors within Australia’s fastest growing insurance company.

The role involves on-site assessment of damages, collaboration with panel repairers and our claims team to determine best repair methods, while upholding high customer service standards. You will receive ongoing training, a mobile phone, a fully maintained vehicle and a

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Strong understanding of building methodology.
• Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties, in line with policy coverage
• Providing accurate Scopes of Works for rectification works to be carried out on insurable events
• Claims support - Review expert reports, provide technical advice and recommendations on policy coverage to our claims team
• Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
• Determining and advising on the overall best method of repair of the building
• Adhering to the company values and high customer service expectations
• Customer satisfaction checks in relation to building repairs
• Project Coordination and Management on complex / large loss claims
• To achieve consistent adherence to key performance measures (KPI)
• Compliance with statutory and industry and company requirements
• Interstate travel may be required for CAT events

Skills

Building experience

Scope of works

Time management

Communication

Builder management

Relationship building

Insurance experience

Job description

Auto & General currently have multiple Home Assessing opportunities available across Sydney. This is a unique opportunity, to join our passionate team of Home Assessors within Australia’s fastest growing insurance company.

The role involves on-site assessment of damages, collaboration with panel repairers and our claims team to determine best repair methods, while upholding high customer service standards. You will receive ongoing training, a mobile phone, a fully maintained vehicle and a