Family Relationship Coordinator

Starlight Children's Foundation Australia; New South Wales; On-site; AUD 65,000 - 78,000; Part time

Job summary

Starlight Children's Foundation Australia is seeking a Family Relationship Coordinator to support families in our Wishgranting Program. You will be the main family contact, welcoming families into the program and guiding them through the wish process with a dedicated team.

You will collaborate with health professionals and the Wish Experience team to ensure every child is seen, supported, and celebrated. The role emphasizes trauma-informed care, empathy, and professionalism within a flexible,

Qualifications

• Qualification or solid experience in health services, social work, welfare, or a related field.
• Experience working directly with families, ideally supporting children or young people.
• Strong understanding of family-centred care and advocacy for families.
• Confidence using CRM systems to track conversations and details; tech-savvy.
• Collaborative, cross-team coordination.

Responsibilities

• Welcome families into the program and serve as the main point of contact.
• Coordinate Box Office activities and assist with event logistics for wishes.
• Support families through the wish process, collaborating with health professionals and Wish Experience team.
• Maintain accurate records in the CRM and ensure data integrity across touchpoints.
• Engage with diverse families and coordinate with multiple teams to deliver Starlight experiences.

Skills

Health services background

Experience with families

Family-centered care

CRM tech-savvy

Cross-team collaboration

Education

Health-related qualification

Tools

CRM systems

Job description

About the Role

As a Family Relationship Coordinator, you’ll play a vital role in our Wishgranting Program, serving as the main point of contact for families, helping to bring wishes to life alongside a passionate and dedicated team. Building strong relationships with families and helping deliver unforgettable Starlight experiences will be your day-to-day! You’ll work closely with health professionals, our Wish Experience team, and other parts of the org to make sure every child and young person feels seen, supported, and celebrated. From welcoming families into the program to coordinating Box Office activities and seeing the wishes through, you’ll be there every step of the way. This role is a part‑time ( 4 days a week) 12‑month contract.

About you

You’ve worked in health, welfare or community settings and understand the importance of professional boundaries and trauma‑informed care. You’re someone who builds strong, respectful relationships and knows how to support families through challenging times. You’re confident navigating sensitive conversations, and you bring empathy, resilience and professionalism to everything you do.

We’re looking for someone who has:

• A qualification or solid experience in health services, social work, welfare, or a related field.
• Experience working directly with families, ideally supporting children or young people.
• A strong understanding of family‑centred care and how to advocate for what’s best for each family.
• Confidence using systems and databases—every conversation and detail is tracked in our CRM, so being tech‑savvy is key.
• A collaborative approach and willingness to work across teams to make things happen.

We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers.

We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly, so you can be your best and true self every day.

If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application.

For more information on Starlight’s commitment to Diversity, Equity & Inclusion, please visit our website.

Here you will also find Starlight's vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP).

Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.