Family Relationship Coordinator

Starlight Children's Foundation Australia; Sydney; Sur place; AUD 39 000 - 52 000; Temps partiel

Résumé du poste

Starlight Children\'s Foundation Australia is seeking a Family Relationship Coordinator to support families in the Wishgranting Program. You will be the main contact, build trust, coordinate with health professionals and the Wish Experience team to make dreams come true for children and young people.

This part-time, 12-month contract role requires empathy, trauma-informed care, and strong relationship-building across teams.

Qualifications

• You've worked in health, welfare or community settings and understand the importance of professional boundaries and trauma-informed care.
• You're someone who builds strong, respectful relationships and knows how to support families through challenging times.
• You're confident navigating sensitive conversations and bring empathy, resilience and professionalism to your work.

Responsabilités

• Be the main point of contact for families in the Wishgranting Program.
• Coordinate with health professionals, Wish Experience team and other parts of the org to bring wishes to life.
• Track every conversation and detail in our CRM; ensure accurate records and documentation.

Connaissances

Health services background

Experience with families

Trauma-informed care

Empathy and professionalism

Tech-savvy CRM experience

Collaborative cross-team work

Formation

Qualification in health services, social work, welfare, or related field

Outils

CRM software

Description du poste

About the Role

As a Family Relationship Coordinator, you'll play a vital role in our Wishgranting Program, serving as the main point of contact for families, helping to bring wishes to life alongside a passionate and dedicated team.

Building strong relationships with families and helping deliver unforgettable Starlight experiences will be your day-to-day! You'll work closely with health professionals, our Wish Experience team, and other parts of the org to make sure every child and young person feels seen, supported, and celebrated. From welcoming families into the program to coordinating Box Office activities and seeing the wishes through, you'll be there every step of the way.

This role is a part-time ( 4 days a week) 12-month contract .

About you

You've worked in health, welfare or community settings and understand the importance of professional boundaries and trauma-informed care. You're someone who builds strong, respectful relationships and knows how to support families through challenging times. You're confident navigating sensitive conversations, and you bring empathy, resilience and professionalism to everything you do.

We're looking for someone who has:

• - A qualification or solid experience in health services, social work, welfare, or a related field.
• - Experience working directly with families, ideally supporting children or young people.
• - A strong understanding of family-centred care and how to advocate for what's best for each family.
• - Confidence using systems and databases-every conversation and detail is tracked in our CRM, so being tech-savvy is key.
• - A collaborative approach and willingness to work across teams to make things happen.

Feeling excited?

We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers.

We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly, so you can be your best and true self every day.

If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application.

For more information on Starlight's commitment to Diversity, Equity & Inclusion, please visit our website. Here you will also find Starlight's vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP).

Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.