Family Relationship Coordinator

Starlight; Sydney; Hybrid; AUD 41,000 - 55,000; Part time

Job summary

Starlight is seeking a Family Relationship Coordinator in Sydney to support the Wishgranting Program. The role focuses on building strong relationships with families, delivering memorable experiences, and coordinating cross-team activities.

You will work with health professionals, the Wish Experience team, and other parts of the organisation to ensure every child feels seen and supported. This part-time, 12-month contract requires trauma-informed care, empathy, and a collaborative approach, with

Qualifications

• Qualification in health services, social work, welfare, or related field.
• Experience working directly with families, especially with children or young people.
• Strong understanding of family-centred care and advocacy for each family.
• Confidence using systems and databases; CRM familiarity requested.
• Collaborative mindset and ability to work across teams to implement wishes.

Responsibilities

• Serve as the main point of contact for families in the Wishgranting Program.
• Build strong, respectful relationships and support families through challenging times.
• Coordinate Box Office activities and ensure seamless execution of wishes.
• Welcome families into the program and help deliver unforgettable Starlight experiences.

Skills

Trauma-informed care

Relationship building

Empathy

Communication

Collaboration

Education

Health services / Social work qualification

Tools

CRM software

Job description

Family Relationship Coordinator### Family Relationship CoordinatorApply: Sydney: Part time: Posted 5 Days Ago: End Date: November 12, 2026 (7 days left to apply): JR1000211**About the Role**As a **Family Relationship Coordinator,** you’ll play a vital role in our Wishgranting Program, serving as the main point of contact for families, helping to bring wishes to life alongside a passionate and dedicated team. Building strong relationships with families and helping deliver unforgettable Starlight experiences will be your day-to-day! You’ll work closely with health professionals, our Wish Experience team, and other parts of the org to make sure every child and young person feels seen, supported, and celebrated. From welcoming families into the program to coordinating Box Office activities and seeing the wishes through, you’ll be there every step of the way. This role is a **part-time** ( 4 days a week) **12-month contract**. **About you**You’ve worked in health, welfare or community settings and understand the importance of professional boundaries and trauma-informed care. You’re someone who builds strong, respectful relationships and knows how to support families through challenging times. You’re confident navigating sensitive conversations, and you bring empathy, resilience and professionalism to everything you do. We’re looking for someone who has:* A qualification or solid experience in health services, social work, welfare, or a related field.* Experience working directly with families, ideally supporting children or young people.* A strong understanding of family-centred care and how to advocate for what’s best for each family.* Confidence using systems and databases—every conversation and detail is tracked in our CRM, so being tech-savvy is key.* A collaborative approach and willingness to work across teams to make things happen. **Feeling excited?**We’re on the hunt and moving fast – so hit that apply now! We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers. We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly, so you can be your best and true self every day. If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application. For more information on Starlight’s commitment to Diversity, Equity & Inclusion, please visit our website. Here you will also find Starlight's vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP). Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.