Family Relationship Coordinator

Starlight Children's Foundation; Sydney; On-site; AUD 48,000 - 64,000; Part time

Job summary

Starlight Children's Foundation in Sydney is seeking a part-time Family Relationship Coordinator to oversee the Wishgranting program and be the main contact for families. You will collaborate with health professionals and the Wish Experience team to deliver unforgettable experiences and support families throughout the process.

You will coordinate CRM-driven records, maintain professional boundaries, and work across teams to ensure every child is seen, supported, and celebrated.

Qualifications

• Qualification or solid experience in health services, social work, welfare, or related field.
• Experience working directly with families, especially children or young people.
• Understanding of family-centred care and advocacy.
• Comfort with CRM systems and data tracking.
• Collaborative mindset across teams.

Responsibilities

• Serve as main point of contact for families in Wishgranting Program.
• Coordinate activities with Wish Experience team and health professionals.
• Track conversations and details in CRM.
• Support delivery of Starlight experiences.
• Collaborate across teams to ensure smooth program delivery.

Skills

Empathy

Resilience

Professional boundaries

Team collaboration

Trauma-informed care

Education

Health services / social work qualification or experience

Tools

CRM systems

Databases

Job description

Starlight Children's Foundation – Sydney CBD NSW

About the Role

As a Family Relationship Coordinator, you'll play a vital role in our Wishgranting Program, serving as the main point of contact for families, helping to bring wishes to life alongside a passionate and dedicated team.

Building strong relationships with families and helping deliver unforgettable Starlight experiences will be your day-to-day! You'll work closely with health professionals, our Wish Experience team, and other parts of the org to make sure every child and young person feels seen, supported, and celebrated. From welcoming families into the program to coordinating Box Office activities and seeing the wishes through, you'll be there every step of the way.

This role is a part-time ( 4 days a week) 12-month contract.

About you

You've worked in health, welfare or community settings and understand the importance of professional boundaries and trauma-informed care. You're someone who builds strong, respectful relationships and knows how to support families through challenging times. You're confident navigating sensitive conversations, and you bring empathy, resilience and professionalism to everything you do.

We're looking for someone who has:

• A qualification or solid experience in health services, social work, welfare, or a related field.
• Experience working directly with families, ideally supporting children or young people.
• A strong understanding of family-centred care and how to advocate for what's best for each family.
• Confidence using systems and databases-every conversation and detail is tracked in our CRM, so being tech-savvy is key.
• A collaborative approach and willingness to work across teams to make things happen.

We seek candidates from diverse backgrounds who will bring rich experience and perspective to the team, which we know will enhance our creativity and collective intelligence. Our aim is for Starlight to reflect the broader community and we encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities and those who are mature aged or just starting out in their careers.

We are committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fair, so you can be your best and true self every day.

If we can make accommodations to our recruitment process to better enable you to shine, please include this in your application.

For more information on Starlight's commitment to Diversity, Equity & Inclusion, please visit our website. Here you will also find Starlight's vision for Reconciliation and our current Stretch Reconciliation Action Plan (RAP).

Successful applicants will undertake a Working With Children Check and a National Police Check as they join the team and throughout their Starlight career.