Facilities Coordinator - Soft Services

Crown Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals at on-site staff餐厅

Discounts at F&B venues on property

Accommodation discounts across Crown (

Uniform provided and laundered

Recognition and awards program

Community, diversity & inclusion comm.

Health & wellbeing discounts

Novated leasing options

Job summary

Crown Resorts is seeking 3 x Soft Services Coordinators at Crown Sydney to support the cleaning, waste management and environmental services. You will audit, inspect and review service delivery, while partnering with contractors to meet KPIs and sustainability goals.

The role requires flexibility to work a 24/7 roster, including overnights, weekends and public holidays, and collaboration with internal stakeholders and external partners to deliver exceptional guest experiences.

Qualifications

• Experience in facilities management or property services.
• Strong contractor and stakeholder management skills.
• Experience conducting audits, inspections or QA activities.

Responsibilities

• Coordinate and monitor cleaning, waste management and soft services contractors.
• Conduct quality audits, inspections and compliance reviews across the property.
• Ensure suppliers deliver against service standards and KPIs.
• Support operational planning for scheduled, reactive and emergency services.
• Build relationships with internal stakeholders and service partners.
• Identify opportunities for service improvement and operational excellence.
• Support environmental and sustainability initiatives.
• Analyze performance data and report contractor outcomes.

Skills

Facilities management

Contractor management

Audits & inspections

Compliance & risk

Operational excellence

Sustainability

Data analysis

Stakeholder communication

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Please note: the internal title for this position is Soft Services Coordinator.

The role:

At Crown Resorts, we're committed to creating memorable experiences for our guests and exceptional careers for our people. From world-class hotels and dining to luxury residences and entertainment, every corner of Crown Sydney reflects our commitment to excellence.

Behind the scenes, our Property Services team plays a crucial role in ensuring our destination remains immaculate, sustainable, safe, and operating at the highest standards. We're looking for 3 x Soft Services Coordinators to join the team and help shape the experience thousands of guests, residents and team members enjoy every day.

As a Soft Services Coordinator, you'll be at the heart of service excellence across Crown Sydney's soft services operations. Working closely with contractors, suppliers and internal stakeholders, you'll help ensure our cleaning, waste management and environmental services consistently exceed expectations.

This is a hands-on role where you'll spend time across the property conducting audits, inspections and quality reviews, while identifying opportunities to improve service delivery, operational efficiency and sustainability outcomes.

You’ll require availability to work across a 24/7 roster, with flexibility across overnights, weekends and public holidays.

You’ll be:

• Coordinating and monitoring cleaning, waste management and soft services contractors
• Conducting quality audits, inspections and compliance reviews across the property
• Ensuring suppliers deliver against agreed service standards and KPIs
• Supporting operational planning for scheduled, reactive and emergency services
• Building strong relationships with internal stakeholders and external service partners
• Identifying opportunities for service improvement and operational excellence
• Supporting Crown's environmental and sustainability initiatives
• Analysing performance data and reporting on contractor outcomes and service delivery metrics

You’ll bring:

• Experience within facilities management, property services, cleaning operations, waste management or a similar environment
• Strong contractor and stakeholder management capability
• Experience conducting audits, inspections or quality assurance activities
• A strong understanding of compliance, risk and operational best practice
• Exceptional pro-activeness, organisational and problem-solving skills
• The ability to analyse data and identify opportunities for continuous improvement
• A passion for sustainability and operational excellence
• Outstanding communication and relationship-building skills
• Has or is able to obtain all required Casino Employee Licenses

On offer to you:

• Opportunity to make a visible impact in one of Australia's most iconic integrated resorts
• Exposure to large-scale operations and supplier partnerships
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown’s group-wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.