Facilities & Soft Services Coordinator

Crown Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals at on-site staff餐厅

Discounts at F&B venues on property

Accommodation discounts across Crown (

Uniform provided and laundered

Recognition and awards program

Community, diversity & inclusion comm.

Health & wellbeing discounts

Novated leasing options

Job summary

Crown Resorts is seeking 3 x Soft Services Coordinators at Crown Sydney to support the cleaning, waste management and environmental services. You will audit, inspect and review service delivery, while partnering with contractors to meet KPIs and sustainability goals.

The role requires flexibility to work a 24/7 roster, including overnights, weekends and public holidays, and collaboration with internal stakeholders and external partners to deliver exceptional guest experiences.

Qualifications

• Experience in facilities management or property services.
• Strong contractor and stakeholder management skills.
• Experience conducting audits, inspections or QA activities.

Responsibilities

• Coordinate and monitor cleaning, waste management and soft services contractors.
• Conduct quality audits, inspections and compliance reviews across the property.
• Ensure suppliers deliver against service standards and KPIs.
• Support operational planning for scheduled, reactive and emergency services.
• Build relationships with internal stakeholders and service partners.
• Identify opportunities for service improvement and operational excellence.
• Support environmental and sustainability initiatives.
• Analyze performance data and report contractor outcomes.

Skills

Facilities management

Contractor management

Audits & inspections

Compliance & risk

Operational excellence

Sustainability

Data analysis

Stakeholder communication

Job description

Crown Resorts is seeking 3 x Soft Services Coordinators at Crown Sydney to support the cleaning, waste management and environmental services. You will audit, inspect and review service delivery, while partnering with contractors to meet KPIs and sustainability goals.

The role requires flexibility to work a 24/7 roster, including overnights, weekends and public holidays, and collaboration with internal stakeholders and external partners to deliver exceptional guest experiences.