Facilities Coordinator - Soft Services

Crown Resorts Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals

Accommodation discounts

Uniform provided

Staff restaurant discounts

Recognition program

Job summary

Crown Resorts Limited is seeking a Soft Services Coordinator at Crown Sydney. You will oversee cleaning, waste management and other soft services, coordinating contractors and ensuring service standards are met across a 24/7 roster.

You will conduct audits and quality reviews, analyse performance data, and drive improvements for sustainability and operational excellence while collaborating with internal stakeholders and suppliers.

Qualifications

• Experience in facilities management, property services, cleaning operations, or waste management.
• Proven ability to conduct audits, inspections and quality assurance activities.
• Strong understanding of compliance, risk and operational best practice.

Responsibilities

• Coordinate and monitor cleaning, waste management and soft services contractors across the site.
• Conduct quality audits, inspections and compliance reviews.
• Manage supplier performance against service standards and KPIs.
• Support operational planning for scheduled, reactive and emergency services.
• Build strong relationships with internal stakeholders and external partners.
• Identify opportunities for continuous improvement and operational excellence.
• Analyse service delivery data and report contractor outcomes.

Skills

Facilities management

Contractor management

Audits & inspections

Data analysis

Stakeholder management

Communication skills

Sustainability focus

Job description

Better begins hereCrown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Please note: the internal title for this position is Soft Services Coordinator.The role:At Crown Resorts, we're committed to creating memorable experiences for our guests and exceptional careers for our people. From world-class hotels and dining to luxury residences and entertainment, every corner of Crown Sydney reflects our commitment to excellence.Behind the scenes, our Property Services team plays a crucial role in ensuring our destination remains immaculate, sustainable, safe, and operating at the highest standards. We're looking for 3 x Soft Services Coordinators to join the team and help shape the experience thousands of guests, residents and team members enjoy every day.As a Soft Services Coordinator, you'll be at the heart of service excellence across Crown Sydney's soft services operations. Working closely with contractors, suppliers and internal stakeholders, you'll help ensure our cleaning, waste management and environmental services consistently exceed expectations.This is a hands-on role where you'll spend time across the property conducting audits, inspections and quality reviews, while identifying opportunities to improve service delivery, operational efficiency and sustainability outcomes.You’ll require availability to work across a 24/7 roster, with flexibility across overnights, weekends and public holidays.You’ll be:Coordinating and monitoring cleaning, waste management and soft services contractorsConducting quality audits, inspections and compliance reviews across the propertyEnsuring suppliers deliver against agreed service standards and KPIsSupporting operational planning for scheduled, reactive and emergency servicesBuilding strong relationships with internal stakeholders and external service partnersIdentifying opportunities for service improvement and operational excellenceSupporting Crown's environmental and sustainability initiativesAnalysing performance data and reporting on contractor outcomes and service delivery metricsYou’ll bring:Experience within facilities management, property services, cleaning operations, waste management or a similar environmentStrong contractor and stakeholder management capabilityExperience conducting audits, inspections or quality assurance activitiesA strong understanding of compliance, risk and operational best practiceExceptional pro-activeness, organisational and problem-solving skillsThe ability to analyse data and identify opportunities for continuous improvementA passion for sustainability and operational excellenceOutstanding communication and relationship-building skillsHas or is able to obtain all required Casino Employee LicensesOn offer to you:Opportunity to make a visible impact in one of Australia's most iconic integrated resortsExposure to large-scale operations and supplier partnershipsComplimentary meals at our on-site staff restaurant + discounts at various F&B venues on propertyGenerous accommodation discounts across Crown Resorts in Sydney, Melbourne & PerthA tailored uniform, that’s washed and laundered free for every shift by our on-site wardrobe teamTake part and be rewarded in Crown’s group-wide recognition and awards programOpportunity to contribute to Crown’s community, diversity & inclusion committeesAccess to discounts across health & wellbeing, novated leasing options & moreApplications close midnight, Friday 13 November 2026.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.