Environmental Services Supervisor

Crown Resorts Limited; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Crown Melbourne is seeking an Environmental Services Supervisor to join our Property Services team. You'll work closely with cleaning and waste contractors to keep the property at a high standard, auditing their work and driving our waste diversion programs.

This hands-on role involves property walks, reporting audit results within 24 hours, and following up corrective actions until closed out. You will monitor contractor performance against KPIs and seek cost-saving improvements.

Qualifications

• 1–2 years' experience in quality assurance or auditing, ideally in cleaning, housekeeping or facilities.
• Experience working with contractors or service providers and holding them to agreed standards.
• A strong eye for detail and a high standard of presentation.

Responsibilities

• Do regular property walks and quality audits to check that contracted cleaning services meet Crown's standards and frequencies.
• Share audit results within 24 hours and follow up corrective actions until they're closed out.
• Monitor and report on contractor performance against KPIs and look for ways to improve service and cost.
• Support Crown's waste diversion and recycling programs and show internal teams and contractors how to dispose of waste correctly.
• Order extra cleaning when needed to keep the property looking its best.
• Keep cleaning procedures, schedules and programs documented and up to date.

Skills

Quality assurance

Auditing

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Opportunity

We're looking for an Environmental Services Supervisor to join our Property Services team at Crown Melbourne. You'll work closely with our cleaning and waste contractors to keep the property presented to a high standard. That means auditing their work across the site, following up on any issues and helping drive our waste diversion and recycling program. This is a hands‑on role where you'll spend most of your day walking the property. This role requires flexibility across a rotating roster across our 24/7 operation, you will need to be available to work weekends and public holidays, with shifts that can start as early as 5am and finish as late as 2am.

What You'll Do

• Do regular property walks and quality audits to check that contracted cleaning services meet Crown's standards and frequencies.
• Share audit results within 24 hours and follow up corrective actions until they're closed out.
• Monitor and report on contractor performance against KPIs and look for ways to improve service and cost.
• Support Crown's waste diversion and recycling programs and show internal teams and contractors how to dispose of waste correctly.
• Order extra cleaning when needed to keep the property looking its best.
• Keep cleaning procedures, schedules and programs documented and up to date.

What You'll Bring

• 1–2 years' experience in quality assurance or auditing, ideally in cleaning, housekeeping or facilities.
• Experience working with contractors or service providers and holding them to agreed standards.
• A strong eye for detail and a high standard of presentation.
• Confident communication and customer service skills, with the ability to build good working relationships across teams.
• An interest in sustainability and an understanding of waste streams and recycling, or a willingness to learn.
• Full flexibility to work a rotating roster across a 24/7 operation, including weekends, public holidays, and early starts or late finishes (5am to 2am).

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.