Residential Concierge Attendant

Crown Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Complimentary meals on-site

Accommodation discounts

Health & wellbeing discounts

Uniform laundry

Job summary

Crown Resorts is hiring a Residential Concierge for Crown Sydney in Sydney. This full-time role focuses on overnight shifts, delivering elevated experiences for residents and guests, assisting with bookings and access to residential services.

You will collaborate across departments to ensure detailed, personalised experiences. The role requires frontline hosting in luxury hospitality and PMS familiarity; permanent Australian working rights are essential.

Qualifications

• Experience in frontline hosting within hotel/residential settings.
• Ability to deliver luxury guest experiences.
• Proficient with MS Office; strong data entry and communication skills.
• Must have permanent, unrestricted Australian working rights.
• Familiarity with PMS systems such as MYBOS or OPERA is advantageous.

Responsibilities

• Support the Residential Concierge desk operations daily and efficiently.
• Provide accurate information and assist guests, visitors and residents.
• Handle special requests, account payments and various queries.
• Enter data in MYBOS and Opera with accurate record history.
• Collaborate with Bell Services, Front Office and other departments to ensure seamless experiences.
• Conduct daily tours of Crown Sydney observation deck and share insights about the local area.

Skills

Frontline hosting

Guest service

Multitasking

Communication

Unrestricted working rights

Education

Bachelor's degree not required

Tools

MS Office Suite

MYBOS

OPERA

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Concierge team on a full-time, permanent basis. This role will predominantly be rostered for overnight shifts.

As a Crown Ambassador, you’ll be providing elevated and personalised service experiences for all guests and visitors, whilst ensuring the needs and requirements of our residents are fulfilled. You'll offer assistance for restaurant and amenity bookings, facilitate access to residential services, as well as collaborating closely with other departments across the property to ensure smooth, detailed and holistic experiences.

You’ll be:

• Actively contributing to effective and efficient daily operations of the Residential Concierge desk
• Providing accurate and timely information and advice to all guests, visitors and residents
• Responding to special requests, account payments and other various queries
• Entering data and relevant information in MYBOS and Opera, ensuring accurate record history
• Collaborating with Bell Services, Loading Dock, Front Office & Villas, Gaming, Property Services, Spa and Food & Beverage
• Completing daily tours of the Crown Sydney observation deck, escorting to the deck and giving insights into the Crown Sydney resort, local area and key sights of Sydney

You’ll bring:

• Experience in a similar frontline hosting role within a hotel, hospitality or residential environment
• Ability to provide superior service and uphold expectations within a luxury environment
• Strong skills with the Microsoft office suite of products (Word, Excel, Sharepoint, Teams etc)
• Ability to work with and manage multiple channels of communication and technology
• Permanent and unrestricted working rights in Australia
• Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous

On offer:

• Opportunity to develop a long-term career within Residential Concierge at an iconic, luxury residence
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Access to discounts across health & wellbeing, novated leasing options & more
• A uniform that’s washed and laundered free for every shift by our on-site wardrobe team

To be considered you must hold permanent, unrestricted Australian working rights.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.