F&C Service Coordinator

Alsco Uniforms; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Alsco Uniforms in Salisbury, QLD, is seeking a Service Coordinator to join the branch and drive service excellence. Reporting to the Service Transport Manager, you will act as a conduit between customers, Service Technicians, and branch operations to ensure responsive service delivery.

This full-time role focuses on planning and recording ad hoc services, coordinating urgent requests, producing proof of service and DIFOT reporting, and supporting the branch in daily operations to maintain

Aufgaben

• Plan, manage and record all ad hoc, off cycle and urgent services that fall outside of standard Abel routing framework
• Communicate urgent and critical servicing with Service Supervisors and Service Technicians to ensure priority is given and job completion accuracy
• Prepare proof of service and DIFOT reporting for branch and customers as required
• Timely response and resolution to service enquiries from customers, Sales teams and Customer Care
• Oversee all low value customer losses with a strong retention focus
• Support the branch in delivering on operational tasks

Jobbeschreibung

• Location120 Assembly Street,Salisbury, QLD, 4107,Australia
• Job CategoryService
• Employee TypeFull Time

Description

Reporting to the Service Transport Manager, the Service Coordinator is a key role in delivering service excellence to our customers and internal teams across the branch.

The Service Coordinator has no direct reports, they act as a conduit between the customers, Service Technicians, the branch Operations and Customer Care teams to deliver on service operational requirements in the Fresh & Clean branch.

The key accountabilities of the role are, but not limited to:

• Plan, manage and record all ad hoc, off cycle and urgent services that fall outside of standard Abel routing framework
• Communicate urgent and critical servicing with Service Supervisors and Service Technicians to ensure priority is given and job completion accuracy
• Prepare proof of service and DIFOT reporting for branch and customers as required
• Timely response and resolution to service enquiries from customers, Sales teams and Customer Care
• Oversee all low value customer losses with a strong retention focus
• Support the branch in delivering on operational tasks