Service Delivery Coordinator: Customer & Tech Liaison

Alsco Uniforms; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Alsco Uniforms in Salisbury, QLD, is seeking a Service Coordinator to join the branch and drive service excellence. Reporting to the Service Transport Manager, you will act as a conduit between customers, Service Technicians, and branch operations to ensure responsive service delivery.

This full-time role focuses on planning and recording ad hoc services, coordinating urgent requests, producing proof of service and DIFOT reporting, and supporting the branch in daily operations to maintain

Responsibilities

• Plan, manage and record all ad hoc, off cycle and urgent services that fall outside of standard Abel routing framework
• Communicate urgent and critical servicing with Service Supervisors and Service Technicians to ensure priority is given and job completion accuracy
• Prepare proof of service and DIFOT reporting for branch and customers as required
• Timely response and resolution to service enquiries from customers, Sales teams and Customer Care
• Oversee all low value customer losses with a strong retention focus
• Support the branch in delivering on operational tasks

Job description

Alsco Uniforms in Salisbury, QLD, is seeking a Service Coordinator to join the branch and drive service excellence. Reporting to the Service Transport Manager, you will act as a conduit between customers, Service Technicians, and branch operations to ensure responsive service delivery.

This full-time role focuses on planning and recording ad hoc services, coordinating urgent requests, producing proof of service and DIFOT reporting, and supporting the branch in daily operations to maintain