Fire Service Coordinator

Diligent Fire; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family-owned

Above Award rates

Company mobile

Training & development

Friendly team

Job summary

Diligent Fire is seeking an experienced Service Coordinator in Brisbane to support the service team across mechanical, electrical, passive and portable divisions. The role focuses on delivering high-quality service delivery with flexibility in hours for work-life balance.

The position offers above-award rates and a company mobile, with opportunities for training and career progression in a family-owned business.

Qualifications

• Excellent customer service and communication skills.
• Proficient with Microsoft Office 365.
• Ability to work in a team or independently.
• Strong attention to detail and reliability.

Responsibilities

• Coordinate incoming service telephone calls and assist with client enquiries.
• Generating client work orders and purchase orders for suppliers.
• Scheduling works - Install, Service and Repair.
• Assist in management of the day for all client-based staff.
• Liaising with internal and external stakeholders, suppliers etc.
• Job reconciliation - attention to detail is a must.
• Monthly and Annual reports in liaison with management

Skills

Customer service

Communication skills

MS Office 365

Teamwork / independence

Detail-oriented

Prioritization

Adaptability

Tools

MS Office 365

Job description

We have an opportunity for an experienced Service Coordinator to join our growing Service team to assist in providing a high-quality service delivery experience across all fire disciplines, including Mechanical, Electrical, Passive and Portable divisions.

Competitive renumeration for the right candidate, dependent on experience and attributes. We understand the current labor market and welcome your enquiry.

We value family and offer flexibility in hours to enable a healthy work / life balance.

Benefits and Conditions:

• Family owned and operated business with flexibility
• Above Award rates
• Company Mobile
• Training and development opportunities for career progression in a growing business
• Friendly and supportive team culture

Desired Attributes:

• Exceptional Customer Service skills
• Excellent communication skills, both written and verbal.
• Experience with Microsoft Office 365 Suite.
• Ability to work as part of a team, take direction from leadership or work autonomously to achieve desired goals.
• Extremely high attention to detail and take pride in the quality of work you produce and items you are responsible for.
• Ability to prioritise workloads effectively and troubleshoot / provide contingencies.
• Thrive in a fast-paced and changing environment.

Tasks Required to be performed:

• Coordinate incoming service telephone calls and assist with client enquiries.
• Generating client work orders and purchase orders for suppliers.
• Scheduling works - Install, Service and Repair.
• Assist in management of the day for all client-based staff.
• Liaising with both internal and external stakeholders, suppliers etc.
• Job reconciliation - attention to detail is a must.
• Monthly and Annual reports in liaison with management