Service Coordinator

Alsco Uniforms; Brisbane; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Alsco Uniforms is seeking a Service Coordinator to connect customers, service technicians and branch operations. You will manage urgent requests, communicate clearly with staff and customers, and help ensure services are delivered on time and to specification.

You will use Excel and other Office tools, support reporting, and look for opportunities to upsell Fresh & Clean products where appropriate. This role is based at our Brisbane branch, with on-site responsibilities and a focus on

Qualificações

• Experience in a service coordination, scheduling, customer service or administration role.
• A can-do, customer-first attitude and a knack for finding win/win solutions.
• Great communication skills: warm on the phone and clear in writing.
• The ability to stay calm and juggle competing priorities without missing a detail.
• Confidence with Microsoft Office, especially Excel.

Responsabilidades

• Jump on urgent, ad hoc and off-cycle service requests, plan and prioritise them, and see them through to completion.
• Keep Service Supervisors and Technicians in the loop so urgent jobs get the priority they deserve.
• Be the fast, friendly voice that customers, Sales and Customer Care can count on for service enquiries.
• Turn data into insight with service reports, proof of service and DIFOT reporting.
• Win customers back: when someone wants to reduce or cancel a service, find a solution that keeps them with us.
• Spot opportunities to grow by recommending Fresh & Clean products and services that genuinely fit customer needs.
• Keep our systems sharp and accurate, including Abel, Route Book and Mitti.
• Lend a hand with branch projects, reporting and sustainability initiatives.

Descrição da oferta de emprego

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Fresh & Clean have been delivering managed washroom services in all states of Australia for over 30 years. Backed by the infrastructure and service experience of Alsco Uniforms, we are of a size that enables us to keep connected with our customers, big and small, and offer them the flexibility they require. We take pride in looking after each of our employees and all working together to deliver Customer Service Excellence for our customers, at all times.

A company with branches throughout Australia, Fresh & Clean is a mature, stable and successful business with dependable support systems throughout the organisation and an ingrained culture of safety and continuous improvement.

We’re currently hiring for multiple routes, with coverage areas including Browns Plains through to Springwood. Our branch is located in Salisbury, and you’ll only need to attend every other day for restocking supplies, waste disposal, and face-to-face check-ins with the Service team.

Why You Should Join Us

Permanent full-time and casual roles available

job security and flexibility working for a market leading company, Internationally recognised and national footprint.

Opportunities for Growth

Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.

Inclusive Company Culture

Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that’s more than just colleagues.

Experienced and Supportive Management

Work under the guidance of experienced and supportive managers who genuinely care about your success.

About the Role

Reporting to the Service Transport Manager, you’ll be the go‑to connector between our customers, Service Technicians, Branch Operations and Customer Care. When something urgent pops up, you’re the one who makes it happen, and makes sure it’s done right the first time.

A day in the life

• Jump on urgent, ad hoc and off‑cycle service requests, plan and prioritise them, and see them through to completion.
• Keep Service Supervisors and Technicians in the loop so urgent jobs get the priority they deserve.
• Be the fast, friendly voice that customers, Sales and Customer Care can count on for service enquiries.
• Turn data into insight with service reports, proof of service and DIFOT reporting.
• Win customers back: when someone wants to reduce or cancel a service, find a solution that keeps them with us.
• Spot opportunities to grow by recommending Fresh & Clean products and services that genuinely fit customer needs.
• Keep our systems sharp and accurate, including Abel, Route Book and Mitti.
• Lend a hand with branch projects, reporting and sustainability initiatives.

What you’ll bring

• Experience in a service coordination, scheduling, customer service or administration role.
• A can‑do, customer‑first attitude and a knack for finding win/win solutions.
• Great communication skills: warm on the phone and clear in writing.
• The ability to stay calm and juggle competing priorities without missing a detail.
• Confidence with Microsoft Office, especially Excel.
• Comfort working independently as well as part of a team.

As part of our recruitment process you will be required to complete pre‑employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Fresh & Clean is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.