Service Coordinator - Customer Care & Field Ops

Alsco Uniforms; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Alsco Uniforms is seeking a Service Coordinator to connect customers, service technicians and branch operations. You will manage urgent requests, communicate clearly with staff and customers, and help ensure services are delivered on time and to specification.

You will use Excel and other Office tools, support reporting, and look for opportunities to upsell Fresh & Clean products where appropriate. This role is based at our Brisbane branch, with on-site responsibilities and a focus on

Qualifikationen

• Experience in a service coordination, scheduling, customer service or administration role.
• A can-do, customer-first attitude and a knack for finding win/win solutions.
• Great communication skills: warm on the phone and clear in writing.
• The ability to stay calm and juggle competing priorities without missing a detail.
• Confidence with Microsoft Office, especially Excel.

Aufgaben

• Jump on urgent, ad hoc and off-cycle service requests, plan and prioritise them, and see them through to completion.
• Keep Service Supervisors and Technicians in the loop so urgent jobs get the priority they deserve.
• Be the fast, friendly voice that customers, Sales and Customer Care can count on for service enquiries.
• Turn data into insight with service reports, proof of service and DIFOT reporting.
• Win customers back: when someone wants to reduce or cancel a service, find a solution that keeps them with us.
• Spot opportunities to grow by recommending Fresh & Clean products and services that genuinely fit customer needs.
• Keep our systems sharp and accurate, including Abel, Route Book and Mitti.
• Lend a hand with branch projects, reporting and sustainability initiatives.

Jobbeschreibung

Alsco Uniforms is seeking a Service Coordinator to connect customers, service technicians and branch operations. You will manage urgent requests, communicate clearly with staff and customers, and help ensure services are delivered on time and to specification.

You will use Excel and other Office tools, support reporting, and look for opportunities to upsell Fresh & Clean products where appropriate. This role is based at our Brisbane branch, with on-site responsibilities and a focus on