Customer Service Coordinator

A-FLO Equipment; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

A-FLO Equipment is seeking a proactive Customer Service Coordinator to support our national sales team and deliver exceptional customer experiences. Reporting to the Customer Service Team Leader, you will coordinate customer service activities, assist with quotations and orders, and provide executive support across the business.

You will work closely with Sales, Marketing and Directors to ensure efficient operations while maintaining accurate records and contributing ideas to improve workflows.

Qualifications

• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Excellent attention to detail and accuracy.
• Clear, professional written and verbal communication.
• Discretion and reliability when handling confidential information.
• Initiative and a desire to find better ways of doing things.

Responsibilities

• Support day-to-day operations of the Customer Service Team.
• Respond to customer enquiries by phone, email and other channels.
• Prepare, process and follow up quotations, sales orders and general enquiries.
• Track orders and provide delivery updates to customers.
• Collaborate with Sales, Accounts, Warehouse, Dispatch and Service to meet customer needs.
• Maintain accurate customer records in CRM/ERP systems.
• Assist with sales reporting and meeting materials.
• Coordinate meetings, presentations and tender submissions.

Skills

Organisational skills

Attention to detail

Communication

Discretion

Initiative

Job description

A-FLO Equipment is Australia's leading provider of fuel, lubrication and workshop equipment solutions. We partner with customers across transport, mining, construction, agriculture, government and industrial sectors, delivering high-quality equipment backed by expert advice, engineering, installation and nationwide service.

As our business continues to grow, we're looking for a proactive and customer-focused Customer Service Coordinator team member to help deliver exceptional customer experiences and support our national sales team.

Position Overview

Reporting to the Customer Service Team Leader, the Customer Service Coordinator provides customer service coordination, sales and marketing administration, and executive support across the business, ensuring the efficient operation of our Customer Service Team while supporting our Sales Team and Directors.

Key Responsibilities

Customer Service

• Supporting the day-to-day operations of the Customer Service Team
• Responding to customer enquiries by phone, email and other channels in a timely and professional way
• Preparing, processing and following up quotations, sales orders and general enquiries
• Tracking orders, providing delivery updates and keeping customers informed
• Working closely with Sales, Accounts, Warehouse, Dispatch and Service to meet customer needs
• Keeping customer records and order details accurate in our CRM/ERP systems
• Helping resolve customer issues and escalating complex matters to the Customer Service Team Leader when needed
• Contributing ideas to improve our service processes and workflows
• Stepping in to maintain service levels during busy periods and team absences
• Providing administrative support to the Sales & Marketing Manager and wider Sales Team
• Preparing proposals, quotations, presentations and customer documentation
• Coordinating sales correspondence, customer information and follow-up activities
• Maintaining customer databases, sales records and contact lists
• Assisting with sales reporting, performance tracking and meeting materials
• Organising customer meetings, presentations, sales events and appointments
• Helping prepare tender documentation, submissions and other sales projects

Marketing Support

• Developing, updating and distributing brochures, catalogues, product information and sales collateral
• Helping coordinate trade shows, exhibitions, promotional events and customer engagement activities

Executive Support

• Providing professional, confidential administrative support to the Directors
• Managing diaries, scheduling appointments and coordinating meetings
• Organising travel, accommodation and itineraries

Office Administration

• Supporting the Customer Service, Sales, Marketing and Executive functions
• Maintaining filing systems, templates, records and shared documentatio

About You

You'll bring:

• Strong organisational skills and the ability to manage competing priorities and deadlines
• Excellent attention to detail and accuracy
• Clear, professional communication, written and verbal
• A collaborative approach and the ability to build positive relationships across departments
• Discretion and reliability when handling confidential informationInitiative and a desire to find better ways of doing things
• Flexibility to help out during busy periods and team absences

Why Join A-FLO?

At A-FLO Equipment, you'll be part of a passionate, supportive team committed to delivering market-leading solutions across Australia. We value initiative, teamwork and continuous improvement, providing opportunities to develop your skills and grow your career within a successful Australian-owned business.

If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Note: This role is fully onsite at our headquarters in Laverton North.