F&B Team Leader: Elevate Service & Guest Experience

Avani; Singleton Council; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Avani Cypress Lakes Resort is seeking an enthusiastic and service-driven Food & Beverage Team Leader to join on a full-time basis. You will lead a small F&B team across breakfast, lunch, and dinner, oversee service standards, mentor staff, and ensure guest satisfaction.

Responsibilities include rostering, shift coordination, staff training, menu knowledge, and upholding RSA and hygiene standards. You will deliver high-quality service, handle guest queries, and support management with stock

Qualifications

• Demonstrated experience leading or mentoring a team in hospitality.
• Previous experience as Food & Beverage Attendant, Waiter/Waitress or Bartender.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanour with a positive attitude.

Responsibilities

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.

Skills

Team leadership

Guest service

Menu knowledge

RSA certification

Communication

Reliability

Job description

Avani Cypress Lakes Resort is seeking an enthusiastic and service-driven Food & Beverage Team Leader to join on a full-time basis. You will lead a small F&B team across breakfast, lunch, and dinner, oversee service standards, mentor staff, and ensure guest satisfaction.

Responsibilities include rostering, shift coordination, staff training, menu knowledge, and upholding RSA and hygiene standards. You will deliver high-quality service, handle guest queries, and support management with stock