F&B Administration & Guest Services Coordinator

The Star Ent Group; Brisbane; Hybride; AUD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Complimentary buffet meal on every-shI

Uniform laundered daily on property

Discounted parking in the city

Up to 30% discount across restaurant &

Résumé du poste

The Star Brisbane is seeking an Administration Assistant to support our Food & Beverage and Events team. You will be the information hub, handling guest enquiries, dining reservations, onboarding, and general admin across the department.

Reporting to the General Manager F&B and Events, you will collaborate with venue leaders and stakeholders, providing professional service in a fast-paced hospitality setting.

Qualifications

• Professional phone manner and email etiquette.
• Excellent verbal and written communication.
• Strong time-management in a fast-paced environment.
• Customer-focused and professional attitude.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams).
• Able to work independently or in a team.
• Knowledge of food & beverage products and industry practices.

Responsabilités

• Respond to guest and stakeholder enquiries and assist with dining reservations and small functions.
• Attend venue marketing and activation meetings and support stakeholders.
• Provide general administrative support including correspondence, filing, call screening, minuting meetings and reception duties.
• Coordinate new hires and onboarding of new team members.
• Assist with payroll queries and transfers.
• Manage departmental communications via email and boards.
• Oversee end-to-end purchasing, payments and invoicing processes including issuing invoices and balancing accounts.
• Collate reports and performance metrics for management.
• Maintain accurate records and keep the office tidy and stocked.
• Deliver exceptional client and guest service at every touchpoint.

Connaissances

Professional phone manner

Interpersonal communication

Time management

Customer service

Microsoft 365

Independent & teamwork

Food & beverage knowledge

Flexibility in hours

Hospitality career focus

Formation

Business Administration qualification

Outils

Microsoft 365

Description du poste

The Star Brisbane is seeking an Administration Assistant to support our Food & Beverage and Events team. You will be the information hub, handling guest enquiries, dining reservations, onboarding, and general admin across the department.

Reporting to the General Manager F&B and Events, you will collaborate with venue leaders and stakeholders, providing professional service in a fast-paced hospitality setting.