Events Services Assistant

The Star Entertainment Group; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Complimentary buffet meal on every shi

Uniform laundered daily

Discounted parking

Up to 30% discount across restaurants

Career development & training

Lifestyle discounts

Diversity and inclusion values

Résumé du poste

The Star Brisbane is seeking an organised, proactive and service-focused Events Services Assistant to join our Food & Beverage and Events team. You’ll provide administrative and coordination support behind conventions, banquets, corporate meetings and incentive groups, acting as the direct contact for guests arriving for events.

You will work closely with the Events team, chefs, suppliers and clients to ensure every event runs smoothly and is remembered for the right reasons, reporting to

Qualifications

• Relevant experience in administration and office practices.
• Experience providing high-level administrative support.
• Experience in hospitality or events is desirable.

Responsabilités

• Provide administrative support to the Events Services team (calls, emails, changes, files, reporting).
• Be the direct contact for guests and clients at events.
• Distribute daily event orders with Planning team updates.
• Process purchase requisitions, orders and invoices in Oracle.
• Coordinate event bookings, tickets, floor plans and guest needs.
• Prepare event collateral (menus, signage, welcome/gift packs) and upload signage to screens.
• Handle courier pickups/deliveries and assist contractors with office needs.
• Prepare confidential documents, ad hoc and monthly reports, and meeting minutes.
• Track Events department financials and month-end reporting.
• Support the Events leadership with floor operations, rostering and temp staffing.
• Maintain SOPs and training materials.

Connaissances

Administrative support

Event coordination

Guest liaison

Microsoft Office

Attention to detail

Outils

Oracle

Description du poste

The Star Entertainment Group - Brisbane QLD

The Star Brisbane is seeking an organised, proactive and service-focused Events Services Assistant to join our Food & Beverage and Events team.

In this exciting role, you'll provide the administrative and coordination support behind our conventions, banquets, corporate meetings and incentive groups. You'll be the direct point of contact for guests arriving at the property for events. You'll work closely with the Events team, chefs, suppliers and clients to make sure every event runs seamlessly and is remembered for the right reasons. Reporting to the Director Events & Resort Outlets, you'll keep the Events floor running smoothly day to day.

If you're highly organised, have an eye for detail and thrive in a fast-paced events environment, we'd love to hear from you.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of the Queen's Wharf Brisbane precinct. With a luxury hotel, premium restaurants, vibrant bars, and exciting entertainment offerings, we're redefining guest experiences in Brisbane.

Join a team that is passionate about creating memorable moments for our guests while building rewarding careers for our people.

• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city
• Up to 30% discount across award-winning restaurants and accommodation
• Career development, training, and courses through The Star Academy
• Lifestyle discounts including gym memberships, retail offers and laundry services
• An organisation that values diversity, teamwork and bringing your best self to work

What You'll Be Doing

• Providing administrative support to the Events Services team, including calls, emails, event changes, departmental files and reporting
• Acting as the direct point of contact for guests and clients attending events at the property
• Distributing event orders property-wide each day with updated information from the Planning team
• Actualising events daily and processing purchase requisitions, orders and invoices in Oracle
• Coordinating event bookings, including ticket sales, floor plans, guest liaison and special requirements such as flowers or theming
• Preparing event collateral such as menus, signage, place cards and welcome or gift packs, and loading event signage to digital screens across the property
• Managing courier pickups and deliveries, and assisting clients and contractors with office needs such as printing
• Preparing confidential documents, ad hoc and monthly reports, and accurate meeting minutes for key stakeholders
• Tracking Events department financials and budgets, including end-of-month reporting
• Supporting the Events leadership team with day-to-day floor operations, including opening and closing, rostering requirements and temp agency staffing
• Maintaining SOPs and training manuals for new team members

Let's Talk About You

You will bring:

• Relevant experience or qualifications in administrative functions and office practices
• Experience providing high-level administrative support
• Experience in hospitality or food and beverage (highly desirable)
• Proven skills in Microsoft Office programs, including Word, Excel and PowerPoint
• The ability to collect, analyse and present information in a meaningful way
• The ability to independently identify issues that need immediate attention
• A proactive approach with a strong sense of ownership and accountability

Our Culture

At The Star Brisbane, we're committed to creating a diverse, equitable, and inclusive workplace where everyone feels they belong.

Our values of Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care guide everything we do. We welcome people from all backgrounds and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a Platinum Employer by the Australian Workplace Equality Index.