F&B Administration & Guest Services Coordinator

The Star Gold Coast; Brisbane; Sur place; AUD 50 000 - 66 000; Plein temps

Avantages offerts par ce poste

Buffet meal on shift

Uniform laundered on property

Discounted parking in city

Restaurant & hotel discounts

Career development via The StarAcademy

Lifestyle discounts (gym, retail)

Diversity and teamwork culture

Résumé du poste

The Star Brisbane is seeking an Administration Assistant to support the Food & Beverage and Events teams. You will manage guest enquiries, dining reservations and onboarding, while providing comprehensive administrative assistance to keep operations smooth.

Join a dynamic hospitality environment in Brisbane, with opportunities to grow your career through our Star Academy and enjoy staff benefits and discounted dining. This role focuses on service, organization and teamwork.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Strong time-management skills in a fast-paced environment.
• Customer-focused and professional attitude.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams).
• Ability to work independently and in a team.
• Knowledge of food & beverage products and industry practices.

Responsabilités

• Respond to guest and stakeholder enquiries and assist with dining reservations and small functions.
• Attend venue marketing and activation meetings and support stakeholders.
• Provide general administrative support including correspondence, filing, call screening and reception duties.
• Coordinate new hires and onboarding of new team members.
• Assist with payroll queries and transfers.
• Manage department communications via email and heart-of-house boards.
• Handle end-to-end purchasing, invoicing and payments, including issuing invoices.
• Collate reports and performance metrics for management.
• Maintain accurate records and keep the office tidy and stocked.
• Deliver exceptional client and guest service at every touchpoint.

Connaissances

Customer service

Communication

Time management

Microsoft 365

Team player

Hospitality knowledge

Formation

Business Administration qualification

Outils

Opera PMS

Description du poste

The Star Brisbane is seeking an Administration Assistant to support the Food & Beverage and Events teams. You will manage guest enquiries, dining reservations and onboarding, while providing comprehensive administrative assistance to keep operations smooth.

Join a dynamic hospitality environment in Brisbane, with opportunities to grow your career through our Star Academy and enjoy staff benefits and discounted dining. This role focuses on service, organization and teamwork.