Events Services Assistant

Treasury Brisbane; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Complimentary buffet meal on every sh​

Uniform laundered and ready for you/da

Discounted parking available in the c​

Up to 30% discount across award‑winner

Career development, training, and cour

Lifestyle discounts including gym memb

Diversity and inclusion culture

Job summary

The Star Brisbane is seeking an organised, proactive Events Services Assistant to join our Food & Beverage and Events team. You’ll provide administrative and coordination support behind our conventions, banquets, corporate meetings and incentive groups.

You’ll be the direct point of contact for guests arriving at the property for events. You’ll work closely with the Events team, chefs, suppliers and clients to make sure every event runs seamlessly and is remembered for the right reasons.

Qualifications

• Experience in administrative support and office practices.
• Ability to handle calls, emails, reporting.
• Hospitality experience is desirable.

Responsibilities

• Provide administrative support to the Events Services team, including calls, emails, and reporting.
• Act as the direct point of contact for guests and clients attending events.
• Distribute event orders daily with updated Planning information.
• Process purchase requisitions, orders and invoices in Oracle.
• Coordinate bookings, floor plans, guest liaison and special requirements.
• Prepare event collateral and load signage to digital screens.
• Manage courier pickups and office needs.
• Prepare confidential documents and monthly reports.
• Track Events department budgets and end-of-month reporting.
• Support floor operations and rostering.
• Maintain SOPs and training manuals.

Skills

Excellent communication

Organisational skills

Proactive

Guest service mindset

Education

Diploma/Certificate in Office Administration

Tools

Microsoft Office

Oracle

Job description

Events Services Assistant

The Star Brisbane is seeking an organised, proactive and service-focused Events Services Assistant to join our Food & Beverage and Events team.

In this exciting role, you’ll provide the administrative and coordination support behind our conventions, banquets, corporate meetings and incentive groups. You’ll be the direct point of contact for guests arriving at the property for events. You’ll work closely with the Events team, chefs, suppliers and clients to make sure every event runs seamlessly and is remembered for the right reasons. Reporting to the Director F&B Special Projects, you’ll keep the Events floor running smoothly day to day.

If you’re highly organised, have an eye for detail and thrive in a fast-paced events environment, we’d love to hear from you.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of the Queen's Wharf Brisbane precinct. With a luxury hotel, premium restaurants, vibrant bars, and exciting entertainment offerings, we’re redefining guest experiences in Brisbane.

Join a team that is passionate about creating memorable moments for our guests while building rewarding careers for our people.

Enjoy Exceptional Perks & Benefits

• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city
• Up to 30% discount across award-winning restaurants and accommodation
• Career development, training, and courses through The Star Academy
• Lifestyle discounts including gym memberships, retail offers and laundry services
• An organisation that values diversity, teamwork and bringing your best self to work

What You’ll Be Doing

• Providing administrative support to the Events Services team, including calls, emails, event changes, departmental files and reporting
• Acting as the direct point of contact for guests and clients attending events at the property
• Distributing event orders property-wide each day with updated information from the Planning team
• Actualising events daily and processing purchase requisitions, orders and invoices in Oracle
• Coordinating event bookings, including ticket sales, floor plans, guest liaison and special requirements such as flowers or theming
• Preparing event collateral such as menus, signage, place cards and welcome or gift packs, and loading event signage to digital screens across the property
• Managing courier pickups and deliveries, and assisting clients and contractors with office needs such as printing
• Preparing confidential documents, ad hoc and monthly reports, and accurate meeting minutes for key stakeholders
• Tracking Events department financials and budgets, including end-of-month reporting
• Supporting the Events leadership team with day-to-day floor operations, including opening and closing, rostering requirements and temp agency staffing
• Maintaining SOPs and training manuals for new team members

Let’s Talk About You

You will bring:

• Relevant experience or qualifications in administrative functions and office practices
• Experience providing high-level administrative support
• Experience in hospitality or food and beverage (highly desirable)
• Proven skills in Microsoft Office programs, including Word, Excel and PowerPoint
• The ability to collect, analyse and present information in a meaningful way
• Excellent communication skills
• The ability to independently identify issues that need immediate attention
• A proactive approach with a strong sense of ownership and accountability
• A passion for delivering exceptional guest experiences

Our Culture

At The Star Brisbane, we’re committed to creating a diverse, equitable, and inclusive workplace where everyone feels they belong.

Our values of Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care guide everything we do. We welcome people from all backgrounds and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a Platinum Employer by the Australian Workplace Equality Index.

Ready to Join Us?

If you’re ready to play a key role in delivering outstanding events while building your career at one of Brisbane’s most exciting destinations, we’d love to hear from you.