F&B Administration Assisant

The Star Gold Coast; Brisbane; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Buffet meal on shift

Uniform laundered on property

Discounted parking in city

Restaurant & hotel discounts

Career development via The StarAcademy

Lifestyle discounts (gym, retail)

Diversity and teamwork culture

Job summary

The Star Brisbane is seeking an Administration Assistant to support the Food & Beverage and Events teams. You will manage guest enquiries, dining reservations and onboarding, while providing comprehensive administrative assistance to keep operations smooth.

Join a dynamic hospitality environment in Brisbane, with opportunities to grow your career through our Star Academy and enjoy staff benefits and discounted dining. This role focuses on service, organization and teamwork.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Strong time-management skills in a fast-paced environment.
• Customer-focused and professional attitude.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams).
• Ability to work independently and in a team.
• Knowledge of food & beverage products and industry practices.

Responsibilities

• Respond to guest and stakeholder enquiries and assist with dining reservations and small functions.
• Attend venue marketing and activation meetings and support stakeholders.
• Provide general administrative support including correspondence, filing, call screening and reception duties.
• Coordinate new hires and onboarding of new team members.
• Assist with payroll queries and transfers.
• Manage department communications via email and heart-of-house boards.
• Handle end-to-end purchasing, invoicing and payments, including issuing invoices.
• Collate reports and performance metrics for management.
• Maintain accurate records and keep the office tidy and stocked.
• Deliver exceptional client and guest service at every touchpoint.

Skills

Customer service

Communication

Time management

Microsoft 365

Team player

Hospitality knowledge

Education

Business Administration qualification

Tools

Opera PMS

Job description

About the Role

The Star Brisbane is seeking a professional, organised and service-focused Administration Assistant to join our Food & Beverage and Events team.

In this varied role, you'll be the information hub for our department, responding to guest enquiries across all areas of our business, with a strong focus on our food and beverage outlets. You'll assist with dining reservations, support small functions, attend venue marketing and activation meetings, and keep our team running smoothly through great administration, communication and onboarding support. Reporting to the General Manager Food & Beverage and Events, you'll work closely with venue leaders, stakeholders and guests.

If you love hospitality, have a professional phone and email manner, and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of the Queen's Wharf Brisbane precinct. With a luxury hotel, premium restaurants, vibrant bars, and exciting entertainment offerings, we're redefining guest experiences in Brisbane.

Join a team that is passionate about creating memorable moments for our guests while building rewarding careers for our people.

• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city
• Up to 30% discount across award-winning restaurants and accommodation
• Career development, training, and courses through The Star Academy
• Lifestyle discounts including gym memberships, retail offers and laundry services
• An organisation that values diversity, teamwork and bringing your best self to work

What You'll Be Doing

• Responding to guest and stakeholder enquiries and assisting with dining reservations and small functions
• Attending venue marketing and activation meetings and supporting stakeholders
• Providing general administrative support, including correspondence, filing, call screening, minuting meetings and reception duties
• Coordinating new hires and onboarding of new team members
• Assisting with team member transfers, terminations and payroll queries
• Managing departmental communications through email and heart-of-house boards
• Managing the end-to-end purchasing, payments and invoicing process, including issuing invoices and balancing accounts
• Collating reports and performance metrics for management
• Maintaining accurate and confidential records, and keeping the office space tidy and stocked
• Delivering exceptional client and guest service at every touchpoint

Let's Talk About You

You will bring:

• Excellent interpersonal, verbal and written communication skills
• Strong time-management skills in a high-pressure environment
• A customer-focused, service-oriented and professional attitude
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)
• The ability to work independently and as part of a team
• Strong knowledge of food & beverage products, trends and industry practices
• Flexible availability to suit the needs of the business, especially during peak periods
• A genuine hospitality career focus and the ambition to grow with a dynamic department

Business Administration tertiary qualification and prior knowledge of Opera are advantageous but not essential.

Our Culture

At The Star Brisbane, we're committed to creating a diverse, equitable, and inclusive workplace where everyone feels they belong.

Our values of Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care guide everything we do. We welcome people from all backgrounds and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a Platinum Employer by the Australian Workplace Equality Index.

Ready to Join Us?

If you're ready to be the go-to person for a busy and exciting Food & Beverage team while building your career at one of Brisbane's most exciting destinations, we'd love to hear from you.