Experienced Receptionist | Orthodontic Practice | Amazing Team!

Whitsunday Orthodontic Specialists; Mackay Regional; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Hours: 38 per week

Competitive hourly rate

Friendly team

Modern clinic

Christmas closure

Paid training

Career growth

Job summary

Whitsunday Orthodontic Specialists in Mackay, QLD is seeking an experienced receptionist to join a warm, supportive team. You’ll manage appointments, greet patients, and keep the front desk busy and efficient.

You’ll be organised, proactive and great with people, with strong Microsoft Office skills; experience with OrthoTrac is a plus. This role offers a 38-hour week, Monday to Friday, with a negotiable hourly rate and paid training.

Qualifications

• Previous reception or administration experience is essential.
• We’re looking for someone warm, confident and who enjoys working with people.
• You’re highly organised, efficient and have excellent attention to detail.
• You use initiative, common sense and can solve problems independently.
• You can confidently multitask and stay calm under pressure.
• You have excellent communication and telephone skills.
• You’re reliable, professional and take pride in your work.
• Experience with Dental/Medical reception and OrthoTrac is advantageous but not essential.

Responsibilities

• Managing appointments, answering enquiries and coordinating patient communications.
• Keeping the front desk running smoothly and welcoming patients and families.

Skills

Organised

Excellent communication

Customer service

Multitasking

Problem solving

Telephone skills

Reliability

Team player

Tools

Microsoft Office

Job description

Experienced Receptionist | Orthodontic Practice | Amazing Team!

Whitsunday Orthodontic Specialists – North Mackay QLD

Looking for a workplace you'll genuinely enjoy coming to?

We're looking for an experienced, confident and friendly Receptionist to join our team at Whitsunday Orthodontic Specialists.

We're a boutique specialist practice with a warm, supportive team who take pride in delivering exceptional patient care while enjoying plenty of fun along the way!

We're looking for someone who is organised, proactive, has great common sense and can think on their feet. Someone who enjoys being busy, takes ownership of their role and wants to be part of a team where their contribution is genuinely valued.

Why you'll love working with us

• 38 hours per week, Monday–Friday (half-day Friday)

• Generous hourly rate, negotiable based on experience

• A genuinely friendly, supportive and fun team

• Beautiful, modern specialist clinic

• Two-week closure over Christmas and New Year

• All practice-specific training provided during paid work hours

• Opportunities for professional development, career progression and salary growth

• A positive workplace where your initiative and contribution are appreciated

About the role

You'll be the welcoming face of our practice, building relationships with patients and their families while keeping our busy front desk running smoothly.

Your responsibilities will include managing appointments, answering enquiries, coordinating patient communications and general administration.

About you

Previous reception or administration experience is essential.

We're looking for someone who:

• Is warm, confident and genuinely enjoys working with people

• Is highly organised, efficient and has excellent attention to detail

• Uses initiative, common sense and can solve problems independently

• Can confidently multitask and stay calm under pressure

• Has excellent communication and telephone skills

• Is computer-savvy, with strong Microsoft Office skills

• Is reliable, professional and takes pride in their work

• Enjoys being part of a close‑?team and is always willing to lend a hand

Dental or medical reception experience and familiarity with OrthoTrac are advantageous, but not essential.

If you have strong administration skills and the right attitude, we'll teach you the orthodontic side!

Ready for a change?

If you're an experienced receptionist looking for a fresh challenge, a great team and a workplace where you'll feel supported, appreciated and enjoy coming to work, we'd love to hear from you.

We look forward to meeting you!