Receptionist - Specialist Orthodontic Practice

Chatswood Orthodontics; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive training and development

Collaborative team culture

Excellent work-life balance

Job summary

Chatswood Orthodontics in St Ives, Sydney, is seeking a friendly Receptionist to be the first point of contact and manage front desk operations at the specialist practice.

You will handle appointments, patient enquiries, and payments, coordinating with orthodontists and staff to ensure a smooth, welcoming patient experience.

Permanent, full-time role with a 7:30 am to 5:00 pm schedule, offering competitive pay based on experience and a supportive team environment.

Qualifications

• Experience in dental, medical, sales, or customer service roles is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficient data entry and scheduling tasks.
• Comfort with patient interactions across ages.

Responsibilities

• Answer phone calls and respond to patient enquiries professionally.
• Manage appointment scheduling and daily appointment books.
• Welcome patients and ensure a positive visit experience.
• Liaise with referring dentists and healthcare professionals.
• Arrange payments and explain financial information clearly.
• Maintain accurate patient records and day-to-day operations.
• Communicate effectively with patients, clinicians, and the team.

Skills

Outstanding communication

Customer service

Dental/medical receptionist experience

Organisation & multitasking

Proficient computer skills

Job description

Receptionist - Specialist Orthodontic Practice

Receptionist – Specialist Orthodontic Practice

Location: St Ives, Sydney with flexibility to support our Chatswood location one day a week or as needed.

Employment Type: Permanent | Rostered 9-Day Fortnight
Hours: 7:30 am - 5:00 pm
Salary: Competitive and based on experience

About You

We’re looking for a friendly, approachable, and highly organised individual with excellent communication skills. You’ll be confident engaging with both children and adults, creating a warm, positive and reassuring experience for every patient.

Ideally, you will have experience in a similar role within the dental, medical, sales, or customer service industries.

About Us

We are a growing, patient-centred orthodontic practice that has proudly served the local community for over 15 years, with locations in Chatswood and St Ives.

Our passionate team is dedicated to using the latest technology and techniques to create beautiful smiles while delivering an exceptional patient experience at every stage of treatment.

We are a close-knit, supportive team that genuinely values every staff member’s contribution in creating a welcoming and positive environment for both patients and colleagues.

The Role

As the first point of contact for our patients, you will play an important role in ensuring the smooth day-to-day operation of the practice.

You will provide exceptional customer service while managing appointments, patient enquiries, scheduling, and front desk administration. Working closely with patients, orthodontists, referrers, and the wider team, you will help create a seamless and positive experience for every patient.

Key Responsibilities

• Answer phone calls and respond to patient enquiries in a professional and friendly manner.

• Manage appointment scheduling, confirmations, and daily appointment books efficiently.

• Welcome patients and ensure a positive experience at every visit.

• Liaise with referring dentists and other healthcare professionals.

• Arrange payments and payment plans while clearly communicating financial information.

• Maintain accurate patient records and support smooth day-to-day practice operations.

• Communicate effective with patients, clinicians, and team members in a collaborative environment.

Skills & Experience

• Outstanding communication and interpersonal skills with a warm and approachable manner.

• Previous experience in dental, medical, sales, or customer service roles is highly desirable.

• Strong organisational skills with excellent attention to detail and the ability to multitask effectively.

• Confidence using computer systems and performing administrative tasks such as data entry, scheduling, and record management.

• A genuine passion for delivering exceptional patient care and customer service.

• Ability to work independently while also contributing positively within a supportive team environment.

• Eagerness to learn, adapt, and grow within a dynamic and expanding orthodontic practice.

What We Offer

• Comprehensive training and ongoing development opportunities.

• A collaborative and supportive team culture where your contributions are genuinely valued.

• Excellent work-life balance with no weekends or late nights.