Receptionist / Dental assistant

North Orthodontics; Sunshine Coast Regional; On-site; AUD 30,000 - 41,000; Part time

Job summary

North Orthodontics on the Sunshine Coast is seeking a friendly Receptionist / Dental Assistant. The role is predominantly reception with about one day per week chairside assistance. You’ll welcome patients, manage calls and bookings, and help explain treatment fees and payment plans.

Ideal candidates are customer-service minded, organised, and comfortable in a fast-paced, friendly practice. Part-time hours with weekday shifts and occasional Saturdays are available.

Qualifications

• Excellent customer service with a friendly demeanor.
• Strong organisation and multitasking.
• Comfort with discussing fees and payment plans.

Responsibilities

• Welcome and WOW: deliver five-star service that makes patients feel valued.
• Front Desk Superstar: manage calls, bookings, emails and patient inquiries.
• Money Talks: explain treatment fees, deposits and payment options clearly.
• Problem Solver: handle concerns calmly and professionally.
• Organisation Station: keep records, paperwork and follow-ups up to date.
• Chairside Sidekick: assist the orthodontist ~1 day per week, maintain infection control.
• Team Player: anticipate needs and support the team.

Skills

Customer service

Front desk

Organisation

Job description

Love connecting with people? Love making their day? Can juggle a busy reception desk while keeping a smile on your face? We might just have the job for you!

We're North Orthodontics, a modern, fun and growing specialist orthodontic practice on the Sunshine Coast. We take our orthodontics seriously, but ourselves? Not so much!

We're looking for a Receptionist / Dental Assistant who's friendly, confident, organised and knows how to deliver an exceptional customer experience.

This is predominantly a reception role, with approximately one day per week spent assisting chairside. Perfect for someone who loves people, thrives on variety and isn't afraid of a little responsibility!

Why you'll love this role

You'll be the friendly voice, the welcoming face and the organisational superstar keeping our practice running smoothly.

From making patients feel like VIPs to helping families navigate their orthodontic journey, you'll play a big part in creating an experience worth smiling about.

And because we like to mix things up, you'll also spend some time chairside, getting hands-on and helping create beautiful smiles!

The essentials

• Monday, Tuesday & Wednesday: 7:30 am – 5:00 pm

• Alternate Saturdays:7:45 am – 12:00 pm

• Location: 18/5 Innovation Parkway Birtinya

• Employment: Part-time

• Hourly rate: Based on experience
  

About the role

• Welcome & WOW: Deliver five-star customer service that makes every patient feel genuinely valued.

• Front Desk Superstar: Manage calls, appointments, emails and patient enquiries while keeping everything running like clockwork.

• Money Talks: Confidently explain treatment fees, deposits and payment plans with clarity and empathy.

• Problem Solver: Handle concerns and tricky conversations calmly, professionally and with a solutions-focused approach.

• Organisation Station: Keep patient records, paperwork and follow-ups accurate, organised and up to date.

• Chairside Sidekick: Spend approximately one day per week assisting the orthodontist, preparing equipment and maintaining infection control standards.

• Team Player: Anticipate what needs doing, take initiative and help the team deliver an exceptional patient experience.
  

You'll thrive here if you are...

• A natural people person: Warm, chatty and genuinely great at building relationships.

• Customer-service obsessed: You love going above and beyond. Good service isn't enough; you want to WOW people!

• Money-confident: Discussing fees and payment plans doesn't make you uncomfortable.

• Cool under pressure: Difficult conversations don't faze you. You stay calm, empathetic and solution-focused.

• Organised & proactive: You can juggle competing priorities, notice the little details and get things done without being asked.

• Reliable & adaptable: You take ownership, support your teammates and know when to have a laugh and when to get down to business.

Dental experience? Fantastic! No dental experience?That's okay too! If you've worked in hospitality, retail, administration or another customer-facing role, we'd love to hear from you. We can teach you orthodontics, but exceptional customer service and a great attitude are non-negotiable.

What we offer

• A fun, friendly and supportive team.

• A beautiful, modern practice with contemporary technology.

• Training and opportunities to develop new skills.

• Variety between reception and chairside assisting.

• A growing practice where your contribution genuinely matters.

• Convenient onsite parking.