Receptionist - Specialist Orthodontic Practice

Central Coast Orthodontics; Gosford; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Comprehensive training

Supportive team environment

Job summary

Central Coast Orthodontics is seeking a friendly, highly organised Receptionist to join our specialist orthodontic practice in Gosford. Part-time 3-4 days per week, 8am–5:30pm, with comprehensive training and a supportive team environment.

You will be the first point of contact for patients, handling bookings, inquiries, and payments while maintaining confidentiality and delivering exceptional service to patients and families.

Qualifications

• Experience in orthodontic or dental reception preferred.
• Excellent communication and interpersonal skills.
• Highly organised, reliable and able to manage competing priorities.
• Professional, friendly, and confident with patients of all ages.
• Proficient with computers and practice management software.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients warmly and professionally.
• Answer calls, respond to emails and patient inquiries.
• Manage appointments and daily schedules.
• Process payments and assist with payment plans.
• Maintain accurate patient records and confidentiality.
• Support day-to-day practice operations.
• Coordinate with clinicians and reception team.

Skills

Communication skills

Interpersonal skills

Organisation

Customer service

Computer literacy

Tools

Practice management software

Job description

Receptionist - Specialist Orthodontic Practice

Part-time 3-4 days per week 8am to 530pm

Competitive salary based on experience

Join our friendly orthodontic team!

Central Coast Orthodontics is seeking a friendly, approachable and highly organised Receptionist to join our established team.

We have been caring for our local community for over 30 years, providing high-quality orthodontic treatment in a welcoming, patient-centred environment.

We are looking for someone who enjoys working with people, takes pride in their work and understands the importance of creating a positive experience for every patient and family who walks through our doors.

If you are approachable, professional and enjoy being part of a team, we would love to hear from you!

About the role

You will be part of our reception team who are the first point of contact for our patients, you will play an important role in ensuring the smooth day to day operation of the practice.

You will provide exceptional customer service, manage appointments, patient enquiries scheduling and administration. You will work closely with our patients, orthodontists and the whole CCO team.

Key responsibilities

• Greet patients in a warm and welcoming manner.
• Answer phone calls and respond to patient enquires and emails.
• Manage appointment bookings, confirmations and daily appointment schedules efficiently.
• Process payments and assist patients with payment plans.
• Maintain accurate patient records and respect patient confidentiality.
• Support the day to day running of the practice.
• Communicatee effectively with patients, practitioners and team members.
• Work collaboratively with the reception team to deliver excellent patient care.

About you

We are looking for someone who:

• Has outstanding communication and interpersonal skills.
• Has previous experience in an orthodontic or dental practice.
• Is highly organised, reliable and able to manage competing priorities.
• Is friendly, approachable and confident in communicating with adults and children.
• Has a professional manner and a strong commitment to customer service.
• Is competent using computers and learning practice management software.
• Demonstrates initiative, attention to detail and a willingness to learn.
• Previous experience in reception within an Orthodontics or dental practice would be highly regarded, although we encourage applications form candidates with strong customer service skills.

What we Offer

• The opportunity to join a well-established practice with over 30 years of community service.
• A friendly and supportive team environment.
• Part-time hours
• Comprehensive training and ongoing development opportunities.