Orthodontic Receptionist

Smile Partners; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail discounts

Gym memberships

Job summary

SmileStyle Orthodontics in Queensland seeks an Orthodontic Receptionist to join our front office team across Shailer Park and Capalaba. You’ll be the welcoming face, manage appointments, and support patient care in a warm, professional environment.

You’ll work with an experienced specialist team, enjoy strong training and a 4-day work week, and contribute to a patient-centric experience that makes every visit easy and reassuring.

Qualifications

• Own transport is essential to travel between Shailer Park & Capalaba practices.
• Role combines high-level customer service with administrative support to provide excellent patient care.
• Warm, professional manner with genuine love for excellent customer service.
• Advanced computer literacy is essential.
• Strong attention to detail, organisation, and communication skills.
• Keen to learn, grow and contribute to the practice.

Responsibilities

• Warmly welcome patients and visitors with a friendly and professional approach.
• Answer telephone calls and emails promptly and provide accurate information regarding appointments and services.
• Efficiently manage the appointment schedule, including new patient consultations, commencement of orthodontic treatment, observations, treatment adjustments and periodic reviews.
• Support patients through the check-in and check-out process, including payment processing and scheduling follow-up appointments.
• Assist with the collection and review of medical histories, patient information and consent forms.
• Maintain a tidy and welcoming reception environment and uphold patient confidentiality at all times.
• Liaise closely with our clinical team to ensure timely, coordinated and exceptional patient care.

Skills

Customer service

Administrative support

Professionalism

Computer literacy

Attention to detail

Communication skills

Job description

Leading orthodontic practice seeks Receptionist for Shailer Park & Capalaba. 4-day week! Be the welcoming face, manage appointments & patient care. Great training, supportive team.

At SmileStyle Orthodontics, we're a leading orthodontic practice committed to making every patient feel valued and cared for. Our patient-centric approach, combined with cutting-edge technology and a supportive work environment, makes us a great place to build your career.

We're seeking an Orthodontic Receptionist to join our team and act as the first point of contact in our practice!

You’ll play a vital role in shaping each patient's journey – from the very first smile at the front desk to their final wave goodbye.

The Orthodontic Receptionist reports to our Practice Manager and is an integral part of the front office team across our Shailer Park & Capalaba locations.

This is a great opportunity to join a warm, professional and purpose-driven team where your role truly makes a difference. You’ll create calm, confident and positive patient experiences and work alongside a highly experienced specialist team.

• Our team enjoys a 4-day working week
• We love recognising and celebrating the achievements of our team
• Strong training and support to advance your dental career
• We’re a supportive, motivated, and fun working environment!
• Access an Employee Assistance Programme and benefits including retail discounts & gym memberships

About You

• Own transport is essential, to travel between Shailer Park & Capalaba practices
• This role combines high-level customer service with administrative support to provide excellent patient care
• You have a warm, professional manner and a genuine love for excellent customer service
• Advanced computer literacy is essential
• Strong attention to detail, organisation, and communication skills
• You keen to learn, grow and contribute to the practice

About the Role

• Warmly welcome patients and visitors with a friendly and professional approach.
• Answer telephone calls and emails promptly and provide accurate information regarding appointments and services.
• Efficiently manage the appointment schedule, including new patient consultations, commencement of orthodontic treatment, observations, treatment adjustments and periodic reviews.
• Support patients through the check-in and check-out process, including payment processing and scheduling follow-up appointments.
• Assist with the collection and review of medical histories, patient information and consent forms.
• Maintain a tidy and welcoming reception environment and uphold patient confidentiality at all times.
• Liaise closely with our clinical team to ensure timely, coordinated and exceptional patient care.