Treatment Coordinator and Admin Superstar - Orthodontics

Northern Rivers Orthodontics; Lismore; On-site; AUD 60,000 - 78,000; Full time

Job summary

Northern Rivers Orthodontics in Lismore NSW seeks a Treatment Coordinator & Admin Superstar to welcome patients, manage enquiries, and support the orthodontic journey with warmth and precision.

You’ll train in our treatments, technology and systems, becoming confident in guiding patients, coordinating appointments, processing payments and keeping records up to date for a smooth, patient-focused practice.

Qualifications

• Experience in reception, administration, customer service, sales, dental or healthcare is preferred.
• Orthodontic experience is a bonus but not essential.
• Comfortable discussing treatment costs and payment options.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Welcome and WOW new patients from their very first interaction with the practice
• Respond to new patient enquiries and follow up leads
• Assist with new patient consultations alongside the Orthodontist
• Explain treatment plans, fees and payment options clearly and confidently
• Build genuine relationships with patients and families throughout their treatment journey
• Maintain accurate patient and lead information within our CRM
• Follow up prospective patients and help convert enquiries into new starts

Skills

Warm and friendly

Excellent organisation

Customer service

Multitasking

Communication skills

Tech-savvy

Relationship building

CRM software

Practice management system

Tools

CRM software

Practice management system

Job description

Treatment Coordinator and Admin Superstar - Orthodontics

Northern Rivers Orthodontics – Lismore NSW

Love people? Love being organised? Ready for a role where no two days are quite the same?

We’re looking for a Treatment Coordinator & Admin Superstar to join our friendly orthodontic team!

This is a fantastic opportunity for someone who loves connecting with people, creating exceptional patient experiences and keeping things running smoothly behind the scenes.

You’ll play an important role in welcoming patients, managing enquiries and reception, while also guiding new patients through their orthodontic journey and supporting them as they take the next step towards their new smile.

You don’t need to know everything about orthodontics from day one — we’ll train you in our treatments, technology and systems so you can confidently step into the role.

What You’ll Be Doing

Treatment Coordination

• Welcome and WOW new patients from their very first interaction with the practice
• Respond to new patient enquiries and follow up leads
• Assist with new patient consultations alongside the Orthodontist
• Explain treatment plans, fees and payment options clearly and confidently
• Build genuine relationships with patients and families throughout their treatment journey
• Maintain accurate patient and lead information within our CRM
• Follow up prospective patients and help convert enquiries into new starts

Reception & Administration

• Be the friendly face and voice of the practice
• Reception duties and providing a warm welcome to patients
• Answer incoming phone calls and respond to patient enquiries
• Book and manage appointments
• Assist with patient payments, accounts and general administration
• Keep patient records and practice information accurate and up to date
• Support the clinical team with day-to-day administrative tasks
• Help keep the front office organised, efficient and running smoothly

Team & Practice Support

• Work closely with the Orthodontist and wider team to deliver an exceptional patient experience
• Support practice marketing and community engagement initiatives
• Learn and confidently use our practice management, CRM and technology systems
• Pitch in wherever needed — we’re looking for someone who enjoys being an all-rounder!

About You

• Is naturally warm, friendly and confident with people
• Loves creating a great first impression
• Is organised, reliable and has excellent attention to detail
• Can confidently manage multiple priorities in a busy environment
• Enjoys talking to people and building genuine relationships
• Is comfortable discussing treatment costs and payment options
• Has a positive, can-do attitude and isn't afraid to roll up your sleeves
• Is tech-savvy and enjoys learning new systems
• Is curious and asks questions — “why?” and “how?” are always welcome!
• Has experience in reception, administration, customer service, sales, dental or healthcare — orthodontic experience is a bonus, but not essential

Why You’ll Love It

• Full-time opportunity in a specialist orthodontic practice
• Comprehensive training in orthodontics, treatment coordination and practice systems
• A varied role where you can develop both your patient-facing and administrative skills
• Supportive team environment where everyone pitches in
• Opportunities for ongoing training and professional development
• Modern practice with the latest technology and systems
• A role where you can genuinely make a difference to patients and their families

If you’re an organised people-person who loves variety, enjoys helping others and is ready to take the next step in your career, we’d love to hear from you!