Experienced Dental Receptionist

Alira Smiles Dental; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Team culture

Training & development

Modern facilities

Job summary

Alira Smiles Dental in Berwick is seeking an experienced Dental Receptionist to join our friendly, patient-focused team. You will be the first point of contact, coordinating bookings, answering queries, processing payments and keeping the front-of-house running smoothly with a warm, professional approach.

Ideal candidates bring proven dental reception experience, familiarity with Core Practice software, and a collaborative mindset.

Qualifications

• Experience in a dental practice is essential.
• Knowledge of Core Practice dental software is highly preferred.
• Experience with reception duties and clinical support.

Responsibilities

• Welcoming patients and providing a warm, friendly reception experience
• Managing incoming phone calls, patient enquiries and appointment bookings
• Coordinating appointments, recalls and patient follow-ups
• Handling payments and general reception administration
• Building genuine relationships with patients and helping them feel comfortable
• Supporting the clinical team with sterilisation and occasional dental assisting
• Collaborating with dentists, dental assistants and the wider team to ensure smooth operations

Skills

Dental reception experience

Phone handling

Multitasking

Communication skills

Tools

Core Practice software

Job description

Dental Receptionist - Alira Smiles Dental, Berwick

Experienced Dental Receptionist | Join Our Friendly Team

Are you an experienced dental receptionist who loves connecting with people and making patients feel welcome?

Alira Smiles Dental is looking for a reliable, organised and enthusiastic Dental Receptionist to join our friendly and supportive team in Berwick.

We are passionate about providing exceptional dental care and creating a positive experience for every patient who walks through our doors. We are looking for someone who shares these values and understands that great patient care starts from the very first phone call or greeting at reception.

About the Role

As the first point of contact for our patients, you will play an important role in ensuring the smooth running of our practice and creating a welcoming, professional environment.

• Welcoming patients and providing a warm, friendly reception experience
• Managing incoming phone calls, patient enquiries and appointment bookings
• Coordinating appointments, recalls and patient follow-ups
• Handling payments and general reception administration
• Building genuine relationships with patients and helping them feel comfortable and cared for
• Supporting the clinical team occasionally with dental assisting and sterilization duties when required
• Working collaboratively with dentists, dental assistants and the wider team to ensure the practice runs smoothly

What We’re Looking For

• Previous experience in a dental practice is essential
• Knowledge and experience with Core Practice dental software is highly preferred
• A background in dental reception, dental assisting or other dental practice duties
• Confidence in handling patient enquiries and managing busy phone lines in a calm, professional manner
• Ability to assist with sterilisation and clinical support duties when required
• Excellent communication, organisational and multitasking skills
• A reliable, proactive and responsible attitude
• A caring, empathetic personality with a genuine passion for patient care
• Someone who enjoys working as part of a team and contributes to a positive workplace culture

What We Offer

• Attractive remuneration based on experience
• Supportive and friendly team culture
• Ongoing training and professional development
• Modern facilities and technology
• A positive workplace focused on teamwork and patient care