Dental Receptionist/Assistant

Balgownie Dental; Balgownie; On-site; AUD 50,000 - 55,000; Part time

Job summary

Balgownie Dental is seeking a Casual Dental Receptionist/Assistant for 2–3 days per week. You will greet patients, manage bookings and daily reception tasks, and support clinicians chairside across a range of treatments.

Full training is provided; the team emphasises reliability, initiative, kindness, and patient-centered care. Long-term growth opportunities may arise within the practice.

Qualifications

• Minimum 1–2 years experience in healthcare or customer service.
• Flexible availability between Monday–Friday, 8am–6pm (negotiable days).
• Knowledge of practice software, with D4W preferred.
• Professional presentation and conduct; friendly, patient‑centered approach.

Responsibilities

• Greet patients warmly and help them feel at ease.
• Reception and administrative duties across the practice.
• Preparing patients for treatment and ensuring their comfort.
• Infection control, sterilisation, and waste management.
• Surgery setup and maintenance.
• Completing lab tasks as required.
• General cleaning and equipment maintenance.

Skills

People skills

Initiative

Punctuality

Reliability

Interpersonal communication

Teamwork

Telephone manner

Computer skills

D4W software familiarity

Tools

D4W software

Job description

Casual Dental Receptionist/Assistant (2–3 days per week, $36–$40/hour)

Join a welcoming, long‑standing dental practice where your people skills, organisation, and genuine care truly matter. As a Casual Dental Receptionist/Assistant, you’ll play a key role in creating a smooth, positive experience for our patients while supporting our clinicians across both reception and clinical duties. This is an excellent opportunity for someone who enjoys variety, thrives in a team environment, and values meaningful, patient‑focused work.

About the Role

In this reception/assistant position, you’ll:

• Greet patients warmly and help them feel at ease
• Manage appointment scheduling, phone enquiries, and daily reception tasks
• Support clinicians chairside across a range of treatments
• Assist with sterilisation, infection control, and surgery setup
• Maintain accurate records and contribute to efficient daily workflow
• Help uphold our friendly, professional, and patient‑centered environment

Full training is provided, and you’ll be supported by a team that values reliability, initiative, and kindness. For the right candidate, there is potential for long‑term growth within the practice.

About Us

Balgownie Dental is a well‑established family practice that has been delivering quality dental care and smiles to our community for more than 40 years. We pride ourselves on creating a relaxing, comfortable environment for patients and their families, while maintaining a strong commitment to exceptional clinical care and a positive workplace culture.

Our practice features three treatment rooms and a dedicated team of three dentists and an oral health therapist. We are fully computerised, using Dental4Windows and Centaur Media Suite for digital imaging and workflow efficiency.

We foster a supportive, collaborative environment where continuous learning and professional development are genuinely valued. Many of our staff have been with us for years—a testament to our culture of respect, growth, and shared purpose.

About you

Our ideal candidate will demonstrate:

• Strong initiative and a proactive approach
• Excellent punctuality and reliability
• Ability to assist chairside highly regarded but not essential
• Professional presentation and conduct
• A strong work ethic and high motivation
• Exceptional interpersonal and communication abilities
• The ability to work both independently and collaboratively
• A consistently positive attitude and professional demeanour
• Flexible availability between Monday–Friday, 8am–6pm (preferred, but specific days may be negotiated for the right candidate)
• A friendly and confident telephone manner
• Competence with computers and practice software
• The ability to build rapport with patients and their families
• Experience in healthcare or customer service (highly regarded)
• Minimum of 1-2 years experience in healthcare or customer service is required
• Knowledge of D4W software (preferred)

Key Responsibilities

• Welcoming patients to the practice
• Reception and administrative duties
• Preparing patients for treatment and ensuring their comfort
• Infection control, sterilisation, and waste management
• Surgery setup and maintenance
• Completing lab tasks as required
• General cleaning and equipment maintenance