Dental Receptionist

Ewan Jones Dental; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Melbourne Biomimetic Dental Centre, located in Melbourne's CBD, seeks an experienced dental reception to create a welcoming and calm patient experience. You will work with our Principal Dentist, Hygienists & Therapist, Dental Assistants and Practice Manager to ensure smooth day-to-day operations and a seamless patient journey.

This role suits someone who takes ownership, manages competing priorities, and delivers thoughtful, personalised service in a private dental practice setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and exceptional attention to detail.
• Confidence managing appointment schedules and competing priorities.
• Good computer skills and the ability to learn practice management software.
• Professional, calm and compassionate approach with anxious patients.
• Initiative, reliability and collaborative team attitude.
• Commitment to patient confidentiality and high professional standards.
• Experience in private dental practice and familiarity with HICAPS and health fund claims.

Responsibilities

• Welcome patients and provide a warm, professional reception experience.
• Manage incoming calls, patient enquiries and correspondence.
• Coordinate appointments, treatment bookings, cancellations and waitlists.
• Maintain accurate patient records, documentation and practice management system information.
• Support treatment-plan coordination and follow up outstanding treatment in a professional, patient-focused manner.
• Manage patient recalls and assist with continuity of care.
• Process payments, health fund claims and daily financial transactions.
• Coordinate specialist referrals, dental laboratory work and relevant patient documentation.
• Prepare and review daily appointment schedules to support efficient practice operations.
• Maintain patient confidentiality and uphold privacy requirements.

Skills

Communication

Organisational skills

Attention to detail

Customer service

IT literacy

Tools

Practice management software

HICAPS

Job description

As the first point of contact for our patients, you will play an important role in creating a welcoming, calm and professional environment. You will work closely with our Principal Dentist, Dental Hygienists & Therapist, Dental Assistants and Practice Manager to ensure the smooth day-to-day operation of reception and the delivery of a seamless patient journey.

This is a varied role suited to someone who enjoys taking ownership of their responsibilities, managing competing priorities and providing thoughtful, personalised service.

Key responsibilities

• Welcome patients and provide a warm, professional reception experience.
• Manage incoming calls, patient enquiries and correspondence.
• Coordinate appointments, treatment bookings, cancellations and waitlists.
• Maintain accurate patient records, documentation and practice management system information.
• Support treatment-plan coordination and follow up outstanding treatment in a professional, patient-focused manner.
• Manage patient recalls and assist with continuity of care.
• Process payments, health fund claims and daily financial transactions.
• Coordinate specialist referrals, dental laboratory work and relevant patient documentation.
• Prepare and review daily appointment schedules to support efficient practice operations.
• Maintain patient confidentiality and uphold privacy requirements.

About you

• Excellent communication and interpersonal skills.
• Strong organisational skills and exceptional attention to detail.
• Confidence managing appointment schedules and competing priorities.
• Good computer skills and the ability to learn practice management software.
• A professional, calm and compassionate approach, particularly when supporting anxious patients.
• Initiative, reliability and a collaborative team attitude.
• A commitment to patient confidentiality and high professional standards.
• Experience in private dental practice is highly regarded, particularly familiarity with dental terminology, HICAPS, health fund claims, patient recalls and treatment-plan coordination.

About us

Melbourne Biomimetic Dental Centre is located in Melbourne's CBD and is committed to providing exceptional biomimetic dental care in a nurturing, patient-focused environment. Our philosophy centres on preserving natural tooth structure, prevention, early intervention and minimally invasive dentistry, with a strong focus on patient education, long-term oral health and building lasting relationships.