Guest Relations Supervisor (Executive Lounge): Details

39140; Sydney; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels world‑

Discount on food and beverages at JW/—

Recognition programs to keep you Motiv

Wellbeing & mindfulness programs

Résumé du poste

Marriott International's JW Marriott is seeking a Guest Relations Supervisor for the Executive Lounge in Sydney. You will greet guests, manage reservations, coordinate services, and ensure high standards of hospitality across the department.

This role emphasizes teamwork, service excellence, and proactive guest engagement. Qualifications include a warm demeanor, strong communication, previous supervisory or guest services experience, and NSW Responsible Service of Alcohol compliance.

Qualifications

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role.

Responsabilités

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Connaissances

Warm demeanor

Personable communication

Teamwork

Guest service orientation

Description du poste

Guest Relations Supervisor (Executive Lounge): Details

Additional Information
Job Number26127054
Job CategoryRooms & Guest Services Operations
Location30 Pitt Street, Sydney New S 2000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

What we ask of you:

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation - it's infectious - no job is too big or too small.
• A passion for the industry, a want to be the best in service.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role

POSITION SUMMARY

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.