Event Services Lead - Guest Experience & Team Growth

Hyatt Hotels Corporation; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation for staff

Learning and development opportunities

Discounted city parking

Reward and recognition programs

Complimentary dry cleaning

Job summary

Hyatt Hotels Corporation in Sydney is seeking an Assistant Manager for Event Service Operations to lead a large events team and ensure flawless execution of meetings and banquets. You will supervise associates, train staff, and uphold HACCP standards while delivering exceptional guest experiences.

The role requires hands-on leadership, strong communication, and the ability to perform in a fast-paced environment with a rotating schedule, including weekends.

Qualifications

• Management experience in Events and/or Banquets Operations in a large hotel/venue.
• Strong service orientation and guest-centric approach.
• Hands-on leadership style with ability to motivate a team.
• Knowledge of food and beverage service standards and hospitality best practices.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Highly organized with ability to prioritise tasks.
• Excellent interpersonal, communication, and problem-solving skills.

Responsibilities

• The day-to-day leadership, supervision and management of associates in the Events Service department.
• Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end.
• Manage the initial and ongoing training and development of all team members.
• Ensuring all Hotel and HACCP policies & procedures are followed.
• Maintaining strong client relationships, ensuring all specifications are understood and communicated accordingly.
• Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments.
• Handling client queries and complaints with professionalism, concern and understanding.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Multitasking

Interpersonal skills

Education

NSW RSA

Job description

Hyatt Hotels Corporation in Sydney is seeking an Assistant Manager for Event Service Operations to lead a large events team and ensure flawless execution of meetings and banquets. You will supervise associates, train staff, and uphold HACCP standards while delivering exceptional guest experiences.

The role requires hands-on leadership, strong communication, and the ability to perform in a fast-paced environment with a rotating schedule, including weekends.