EV Service Advisor: Customer Care & Maintenance

Harmony New Energy Auto Pro Servicing Pty Ltd; Gympie Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Harmony Auto Gympie, part of Harmony Auto, is seeking a motivated Service Advisor to bridge customers and the dealership. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and support the Service Manager to achieve goals.

Responsibilities include scheduling maintenance, preparing work orders, and ensuring customer satisfaction. BYD familiarity is a plus; Australian work eligibility is required. Interstate candidates are welcome.

Qualifications

• Diploma or higher in Automotive or related field.
• 3+ years in automotive repair or related industries.
• 1+ year in customer service.
• Familiarity with BYD operations is advantageous.
• Eligible to work in Australia.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Strong communication

Analytical skills

Team oriented

Resilient under pressure

Positive attitude

Professional image

Education

Diploma or higher in Automotive

Job description

Harmony Auto Gympie, part of Harmony Auto, is seeking a motivated Service Advisor to bridge customers and the dealership. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and support the Service Manager to achieve goals.

Responsibilities include scheduling maintenance, preparing work orders, and ensuring customer satisfaction. BYD familiarity is a plus; Australian work eligibility is required. Interstate candidates are welcome.