Service Advisor - BYD Gympie

Harmony New Energy Auto Pro Servicing Pty Ltd; Gympie Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Harmony Auto Gympie, part of Harmony Auto, is seeking a motivated Service Advisor to bridge customers and the dealership. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and support the Service Manager to achieve goals.

Responsibilities include scheduling maintenance, preparing work orders, and ensuring customer satisfaction. BYD familiarity is a plus; Australian work eligibility is required. Interstate candidates are welcome.

Qualifications

• Diploma or higher in Automotive or related field.
• 3+ years in automotive repair or related industries.
• 1+ year in customer service.
• Familiarity with BYD operations is advantageous.
• Eligible to work in Australia.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Strong communication

Analytical skills

Team oriented

Resilient under pressure

Positive attitude

Professional image

Education

Diploma or higher in Automotive

Job description

BYD Gympie, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience:

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD operations is advantageous

Skills:

• Computer proficiency
• Strong communication and analytical skills
• Valid driver's license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.